Customer Support Associate

Position:Customer Support Associate

Job Description:

Maintain on-time delivery performance expectations within the customer base and support the Sales/Marketing Representative team to further enhance Arrow's position within the customer.

Responsibilities for a variety of customer service/sales support/planning activities including but not limited to:

  • Entering and maintaining sales order and expediting product delivery
  • Scheduling and expediting work orders. Interface with manufacturing and suppliers to request basic delivery information. Review and take action on backlogs.
  • Defective product management, process PO change requests
  • Act as liaison between sales and material planning group through involvement in shortage calls, quality problems, programming, etc.
  • Assist with the overall customer service and account management/strategy by partnering with Sales/Marketing Representatives to troubleshoot customer concerns, acting upon a variety of branch level reports, and working on other assignments as needed.
  • Interfaces with distribution centers on field quality reports and other customer requirements.

Location:Wisconsin

Time Type:Full time


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