Customer Support Associate

Position:
Customer Support Associate

Job Description:
What You'll Be Doing:

  • Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier.
  • Responsible for the Order to Invoice Process, manage inbound customer order formats
  • Support sales team with direct customer contact within Planned Demand and Quality assurance processes. Includes coordinating the e-Compass and Forecast Response reports with Infosys, providing first point of escalation after initial set of expedites, complete bond requests from Inside Sales, manage Dropped Part, New Part, and Item Status Change reports; own the manual inventory sweep process from IPS (In-Plant Store) or consignment and coordinate contract refresh clauses. Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert's, Quality, etc) and correct post delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc) while working origin of any SMI (Slow Moving Inventory) and Sludge
  • Assist Inside Sales with overall Quote to Order objectives including quotes, ordering samples and coordinating contract signature completion with legal.

What You'll Need:
  • Typically requires a minimum of 1 year of experience.
  • Fluent English required
  • Intermediate-advanced Excel
  • Finished career

What's In It For You?
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

  • 30 days of Christmas bonus
  • 40% vacation premium
  • 10 vacation days
  • Vision Assistance
  • Life Insurance
  • Healthcare Insurance
  • Food Tickets
  • Restaurant Tickets
  • Growth Opportunities
  • Paid Time Off on your birthday
  • Saving Fund
  • And more!

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

Location:
MX-JAL-Zapopan, Mexico (Office)

Time Type:
Full time



Job Category:
Business Support


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