Customer Service Representative I

The tension between possibility and practicality is what we resolve. At Arrow, we’ve come full circle— from being a parts supplier at the physical heart of the radio business to being a global partner in the ongoing transformation of the most complex and exciting business on the planet. We are visionaries. Innovators. Mentors. In order to thrive and survive in today’s marketplace, we anticipate what will come tomorrow for our forward-thinking partners.

Arrow serves as a supply channel partner for over 100,000 original equipment manufacturers, contract manufacturers and commercial customers through a global network of more than 460 locations in 56 countries.

We are a Fortune 150 company with over 17,000 employees globally. Headquartered in beautiful Denver, Colorado, with offices worldwide.

Five Years Out is a community of builders, designers, engineers and imaginers who navigate the path between possibility and practicality. Creating the future of everything from coffee makers to cars. Are you one of them? Then you’re working with us.

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Job Description:

The main function of this role is to provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. The CSR will also assist with maintaining performance expectations to further enhance NIC’s position with each customer.

Major Functions

  • Order Management:
  • Critical expediting/escalation for orders
  • Direct interface with customers on PO change requirements
  • Order Entry (EDI, PDF)
  • Proactively notify customers for change in deliveries
  • Manage all invoice inquiries
  • Manage all issues related to pricing, returns, and defective inventory
  • Resolve all freight issues
  • Assist to alleviate excess inventory at the National Distributors
  • Understand and maximize NIC Components profitability
  • Manage National Distribution Backlog
  • Maintain team relationships both internal and external
  • Interface with Product Management
  • Manage all customer contacts
  • Contact point for immediate order requirements
  • Direct report to the Inside Sales Manager

Education, Knowledge, Training, Skills, and Experience Requirements:

  • Proficient in Microsoft Excel and Outlook
  • Experience in order management systems and EDI
  • Customer service experience of 3-5 years
  • High School diploma
  • Strong Organizational skills
  • Strong Communication skills
  • Concentrates on specifics despite distractions, Catches errors before completing tasks
  • Maintains high quality standard for his/her work
  • Seeks knowledge about all aspects of his/her business, is aware of his/her strengths and/or weakness, seeks developmental feedback
  • Analytical and Problem Solver
  • Maintains a positive attitude

What is in it for you?

  • Training
  • Skills development
  • Performance coaching
  • Medical, dental, vision, paid time off, 401k domestic partners program and more.
  • Community involvement opportunities

FUNCTION:Sales

At Arrow, we are driving innovation and choice by offering employees a variety of benefits designed to keep you and your family physically and financially healthy.

Our comprehensive, competitive benefits program is an important part of your total compensation package. We offer a variety of plans and coverage including health and welfare, retirement, paid time off, and voluntary benefits as well as resources to help you make cost-effective decisions for you and your family. Everyone counts at Arrow, and our benefits enable you to achieve and maintain better health and plan for your future as we work together toward smarter solutions in tomorrow’s technology.

Arrow offers competitive time off for you, which includes accrued vacation time, personal and floating holidays, in addition to other observed holidays. These are granted based on the date you join the company in any given year.

http://benefits.arrow.com

EOE Minorities/Females/Protected Veterans/Disabled

Arrow Electronics, Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please refer to our Hiring Process & Accommodations Request Instructions on our Career Site to let us know the nature of your request and your contact information.


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