Arrow Electronics

Customer Service Representative

3+ months agoPorto, Portugal

Customer Service Representative

Job Description:

Job Description


The customer Service Representative is responsible for supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with a clean order load. From order load, the Customer Service Representative takes care of backlog management actions through to invoice and delivery of parts to nominated customers. Customer Service Representativealso manages customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer.

The customer Service Representative at Arrow is responsible for:

  • Order to Invoice process
  • Communication with Customers, Suppliers and delivering after-sales service for Business Customers (telephone, mail)
  • Order Management
  • Managing and handling of all relevant backlog alerts
  • Managing and responding to all requested customer backlog changes
  • Close cooperation with other departments like Sales, Asset and Logistics
  • Driving On-Time-Delivery performance in line with customer and company goals
  • Generating customer satisfaction
  • Driving efficiency
  • English C1 level (both spoken and written)
  • Another European language C1 level (Italian, French and Spanish) - preferred
  • Good knowledge of MS Office (advanced knowledge of Excel)
  • Customer Service experience (might be also sales)
  • Accountability
  • Communication and coordination skills
  • Customer-oriented attitude
  • Team player

  • Interesting career development opportunities in a quickly growing environment
  • A fantastic working culture where you can make an impact

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. With 2016 reported revenue of $24 billion, Arrow is a Fortune 200 company on the list of US Fortune 500 Company.

Working with Arrow puts you at the forefront of technology. Engage and discover the possibilities when you take your career to the unequivocal leader of IT distribution and services. Every day, our teams are developing value-added solutions that are deployed in thousands of customers to optimize, secure, and control their IT infrastructure.


PT-Porto, Portugal (Avenida da Boavista)

Time Type:
Full time

Job Category:
Business Support

Job ID: Arrow-Electronics-R185709