Customer Service Engineer II

Position:
Customer Service Engineer II

Job Description:
ESSENTIAL DUTIES & RESPONSIBILITIES

  • Project initiation & cost estimate:
1- Sharing in the SOW preparation and address the customer SOW
2- Responsible for the client communications related to the routine project activities agreed with the customer
  • Distribution & Planning:
1- Check the customer's input/ requested data versus SE database
2- Distribute the customer's input along the charged team
3- Address new data attributes requested with the charged teams
4- Propose schedules
5- Responsible for the client communications related to the routine project activities agreed with the customer
  • Monitor project activities:
1- Monitor the project schedule, negotiate and resolve issues as they arise across areas of the project and where they impact on other activities, systems and projects.
2- Review the risk register, detailed weekly progress reports of Team Principals.
3- Record details of inquiries, comments and complaints, record details of actions taken, managing customers' Part list
4- Responsible for the client communications related to the routine project activities agreed with the customer
  • Resolve customer feedbacks and new requests and self-development:
1- Keeping customer satisfaction by solving customers' problems
2- Follow with the charged team to recover the customers' problems
3- Responsible for the client communications related to the routine project activities agreed with the customer
4- Updates job knowledge by participating in educational opportunities
EXPERIENCE REQUIREMENTS
  • At least 2 years' experience inside the company.
  • Competent in Microsoft Office applications.
  • Has time management skills.
  • Superior written and verbal communication and interpersonal skills.


Location:
Banha

Time Type:
Full time


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