Customer Demand Planner

Position:Customer Demand Planner

Job Description:

JOB DESCRIPTION

JOB TITLE:

Customer Demand Planner

CHANNEL:

Logistics & Operations

CP CATEGORY:

Individual Contributor

REPORTING TO:

Team Leader, Demand Planning & Supply Chain

Overall Scope

  • Working as a part of a busy Supply Chain Operations department of 12 people, handling outbound Supply Chain Operations and Demand Planning for hundreds of high profile clients across a large portion of the EMEA geography.
  • The Customer Demand Planner will work within a team of 5 planners, handling the Northern Europe region and will be responsible for a subset of that region, owning the partner forecast element for their territory
  • The role is a key position, sitting neutrally between commercial and purchasing teams and working alongside the Supply Chain team to handle the customer forecast input we use to create a robust, accurate final Supply plan. Simultaneously the planner is striving for 100% service to customers and ensuring that the daily operational reality matches the Supply Chain concept for that customer and providing input for operational improvement where needed

Outline/Purpose of the role:

  • Handling electronically received partner forecast inputs, through system validations and exception management, to release a fully validated demand plan for Supply Planning review and undertaking further collaboration with Supply Planning and Sales teams before a final plan is agreed.
  • Develop company IP in relation to customer demand patterns providing differentiated services through factual and valuable customer feedback
  • Add value to customer forecast data and perform detailed validation of demand vs. supply, communicating and driving clearly defined actions to all key stakeholders (Supply Planning/Purchasing, Supply Chain Operations and commercial sales teams) to mitigate excess inventory, potential service issues and identify Supply Chain operational improvement opportunities.
  • Create a fully validated demand plan to drive confidence and efficiency in supply planning
  • Responsibility for providing 100% service levels to all customers within the organisation, being a Business Partner rather than just an internal service provider

Key Tasks/Responsibilities:

  • Proactive management of partner forecast frequency, prompting communication to the appropriate stakeholders when forecast is received out of the expected cycle
  • ERP Forecasting Attribute Set Up/Maintenance
  • Input into maintenance and fine tuning of system forecast parameters
  • Support to commercial teams in setup and maintenance of forecasting agreements
  • Reviewing forecast Holds and Exceptions in a timely & efficient manner and driving action from relevant stakeholders.
  • Review and action Oracle Demantra Forecast exceptions
  • Drive for customer compliance to forecast
  • Drive conversion of forecast to order, in the case of unplanned demand within lead-time
  • Allow forecasts into the supply plan in line with company goals & objectives and customer contract terms
  • Owner of customer forecast accuracy & process
  • Participation in and providing input into commercial business reviews
  • Interpret customer demand changes to define clear actions for prevention of excess inventory before communicating with Supply Planning and Customer commercial teams to allow clean execution
  • Communicate potential service issues around forecast over consumption to Sales in a clear and timely manner
  • To create a robust audit trail through the use of an online workflow tool
  • Identify root cause to allow enforcement of customer liability and/or identify factors driving excess inventory to guarantee prevention
  • Maximise investment by becoming 'expert' in Demand/Supply Planning, utilising tools such as Oracle Demantra and Forecast Accuracy dashboard
  • Execute on closed loop activities;
  • Customer forecast accuracy dashboard
  • Unconsumed month to date forecast
  • Past due Forecast
  • Contract compliance
  • Aging forecast holds
  • Statistical vs. Customer forecast review

The successful applicant:

  • Has a strong analytical mindset, a natural curiosity and is not afraid of data and complicated systems, with the ability to separate the trivial from the critical and not over analyse
  • Has experience working in ERP systems (Oracle would be an advantage) and preferably has experience of demand/forecast/material planning in a commodity/fast paced environment
  • Is a natural collaborator, with a strong track record in achieving their results through influencing others and who understands the challenges of cross functional working and has demonstrable experience in this area
  • Can adapt to change and deal with ambiguity and thrives in an environment where no 2 days are exactly the same, but can equally deal with structured routines and deadlines
  • Has experience of working in a multicultural environment and with people from different countries and mother tongues, who may be communicating in English as their 2nd or 3rd language
  • Can successfully balance the inventory/financial performance and commercial (sales) needs of the company and understands that tipping the balance either way is easy, but is adept at considering both equally.
  • Is highly organised and methodical and can cope with both predictable routines and ad-hoc activity

Key Interfaces:

  • Internal Sales Representatives
  • Field Sales Representatives
  • Sales Management
  • Supply Planning / Purchasing
  • Supply Chain
  • Business Operations
  • EDI/B2B Team

Measurable Performance Standards

  • Regional Inventory Turns
  • Slow moving inventory prevention
  • Forecast Accuracy (COGS & Unit)
  • Aged forecast related holds and exceptions
  • Overall forecast cycle/handling time
  • # of forecast overrides employed
  • % of forecast rejected
  • Unconsumed forecast conversion to firm orders

Experience/ Skills /Knowledge:

Required

  • Educated to A Level equivalent or higher
  • Fluent in English (written and spoken)
  • Experience in ERP systems
  • Experience of forecasting/demand planning
  • General understanding of Supply Chain models and techniques
  • Microsoft Office suite with good Excel skills

Desirable

  • Oracle ERP
  • Oracle Demantra demand planning module
  • 2nd European language skills
  • Experience of Electronic Data Interchange (EDI) communication

Author :

MC

Location:Harlow

Time Type:Full time


Meet Some of Arrow Electronics's Employees

Will P.

Applications Engineer

Will leads the technological enhancements to Arrow’s Sam Car Project. He oversees and contributes to development of its microcontrollers, firmware, and MEMS sensors.

Jaqueline M.

Global Cloud Business Analyst

Jaqueline specializes in cloud business operations by helping new clients onboard and connect with Arrow’s marketplace, implement solutions, and understand best practices to optimize outcomes.


Back to top