CRM Functional Analyst

Position:CRM Functional Analyst

Job Description:


The SalesForce Analyst role is techno-functional role with hands-on in designing, configuring, enhancing and testing of declarative and custom applications to meet business process requirements. This role is expected to apply functional knowledge & technical expertise in the implementation and shall also provide maintenance for various applications.


  • Participate in the full application life cycle from design to development, testing, deployment and support of Salesforce application
  • Construct functional specifications from Business Requirement Documentation
  • Design solutions leveraging industry's best practices
  • Interacting with the business user community to help correctly scope Salesforce implementation
  • Provide hands on configuration for SFDC solution
  • Documenting CRM and configuration
  • Identify and document various application integration requirements
  • Identify innovative solutions to business issues during technical development
  • Improve process flow and user documentation of Salesforce application and enhance user knowledge & competency
  • User Support in troubleshooting both application and business process issues
  • Create and manage service tickets with as required
  • Other duties as assigned based on business needs: i.e., special projects, Enhancements etc.


  • Expertise in designing solution involving
  • In depth knowledge of APEX, Visual force, APIs
  • Proficiency with configuration and custom development
  • Proficient at developing and executing test scenarios
  • Experience with Salesforce integration and ability to resolve issues related to the platform
  • Software Development Methodology, such as Agile, Waterfall etc,
  • Ability to work in a fast-paced environment coordinating with internal customers to help support and enhance business systems
  • Demonstrated ability to work in a team environment including the ability to work collaboratively with business users
  • Strong presentation and communication skills
  • Ability to work independently on development projects


  • 4-year degree in Information Systems or related field or equivalent related experience
  • 5 years of experience, at least 3 years with technical implementations
  • Advanced experience with configuration and custom development


  • One or more certifications
  • Experience in integrating with Oracle ERP
  • Previous experience in the electronics or distribution industries
  • Previous experience working for a large public corporation

Principal Accountabilities

ERP Analyst provides project coordination, functional expertise, and contributes to improvements and enhancements for mission-critical, enterprise-wide information systems. The ERP Analyst is responsible for project tracking and control for assigned modules or systems, serving as a liaison between functional and technical resources to manage the development of new system functionality, upgrades, system modifications, and day-to-day problem analysis, issue tracking, and resolution.

Job Complexity

● Requires in-depth knowledge and experience

● Solves complex problems; takes a new perspective using existing solutions

● Works independently; receives minimal guidance

● Acts as a resource for colleagues with less experience

● Represents the level at which career may stabilize for many years or even until retirement

● Contributes to process improvements

● Typically resolves problems using existing solutions

● Provides informal guidance to junior staff

● Works with minimal guidance

Experience / Education

Typically requires 5–7 years of related experience with a 4 year degree; or 3 years and an advanced degree; or equivalent work experience.

Location:Denver ( Panorama)

Time Type:Full time

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