Position:
Business Operations Manager EMEA
Job Description:
Principal Accountabilities
• Manages team, resources and interfaces with other teams to ensure operational services to customers and business team met internal & external customer services levels and operational KPIs.
• Develops and implements service and team strategy plans and goals in collaboration with other teams/customers.
• Talent development, coaching & training of team
• Review business performance metrics, provides governance and resolution support
• Implement and drive documentation and reporting of key metrics and results
Job Complexity
• Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s)
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• Is accountable for the performance and results of a team within own discipline or function
• Adapts departmental plans and priorities to address resource and operational challenges
• Decisions are guided by policies, procedures and business plan; receives guidance from senior manager
• Provides technical guidance to employees, colleagues and/or customers
• Accountable for results of a small team
• Exercises limited management authority; sets employee performance objectives, conducts performance reviews and recommends pay actions
• Defines team operating standards and ensures essential procedures are followed based on knowledge of own discipline
Experience / Education
Typically requires a minimum of 8 years of related experience with a 4 year degree; or 6 years and an advanced degree; or equivalent experience.
Location:
MA-Casablanca, Morocco (Boulevard Al Quods)
Time Type:
Full time
Job Category:
Business Support