Analyst, Global Service Desk

Analyst, Global Service Desk

Job Description:
Principal Accountabilities
Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.
• A Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues.
• A help desk analyst spends the majority of the day performing remote support. This can take a number of forms:
• Over-the-phone support
• Screen sharing or remote control
• Live chat support
• Email support

Job Complexity
• Has no discretion to vary from established procedures
• Has no related work experience or has work experience but requires formal training in theories/concepts in own function
• Works under close supervision

Experience / Education
Typically requires a 4 year degree and 1-2 years of experience or a 2 year degree and equivalent related experience

Bangalore (GESC)

Time Type:
Full time

Job Category:
Information Technology

See Inside the Office of Arrow Electronics

Arrow is the ultimate technological enabler, working directly with partners, suppliers, and manufacturers to understand what’s possible and help them create it. They seek to bridge the gap between the possible and the practical. Arrow encourages its employees to live in the world that doesn’t quite exist yet—the world of Five Years Out.

Back to top