2nd Line Network & Security Engineer (24/7)

2nd Line Network & Security Engineer (24/7)

Job Description:

About the job:

Located in Newmarket is our Global Support Centre, where it will be your job to provide technical support via email/telephone to our global customers, using initiative to help customers as much as possible.
You will monitor managed customer's network infrastructure and investigate any issues that arise.

Where necessary you will need to replicate customer configurations as required to troubleshoot complex errors. This can be very interesting as you will learn how different business' deploy equipment and grow your understanding of the wider computer industry.

A large part of our department is working with our own field service hardware team who visit customer datacenters to fix and replace defective computer equipment. You will be required to work with this team to ensure the logistics of a job is completed on time. Also, to help with this service you will need to gain understanding of how to health check our equipment for technical and aesthetic defects.

What will we do for you?

For over 15 years we have trained our engineering team to be able to cope with interesting, complex and diverse technical issues from small companies though to large enterprise corporations.
We believe in supporting new engineers in their training with industry recognized qualifications, as they prepare to work directly with our customers. Engineers are developed in all aspects of the role from customer services skills and specific vendor certifications and with a team of experienced engineers on hand to help; so you'll never be without guidance and you won't be thrown in the deep end, as we will support you from day 1.
We will tailor your development to your particular skill set, and we will ensure that we hone your technical, customer service and professional skills.

Who are we looking for?

It would be common for a suitable candidate to have a degree, this is likely to be in a Computer Science, Network Engineering or Security, however other industry certifications such as Cisco/Juniper are also acceptable. The ideal candidate would be someone who is passionate about networking, security, Linux and all things technical. We are also looking for people who are naturally empathetic, quick to read a situation and determined to solve problems, so analytical skills and a methodical attention to detail are also desired.

Skills/Experience Required:

  • Understanding of TCP/IP, routing, switching and related protocols, network environments and topologies.
  • Display a thorough understanding of basic networking protocols.
  • Previous experience with one of following technologies will be an asset: Check Point, Blue Coat, Juniper, F5.
  • Ability to acquire skills and develop quickly is essential.
  • Ability to cope under pressure and prioritize work accordingly is essential.
  • A positive cheerful disposition.
  • Be articulate, clearly spoken and able to deliver telephone support in a friendly & professional manner.
  • Be a team player, ability to work both within a team and individually.
  • Ability to solve problems

Hours of Work:

You must be willing and able to partake in a continental shift pattern covering days and nights (four on, four off) including weekends and public holidays.

12hr shifts, organized in four-day blocks (alternating between days and nights) each block separated by a four rest period.

Who is Arrow ECS ?

At Arrow ECS we are at the forefront of new internet security technology, providing businesses with technical expertise from our 24x7 Global Support Centre. In short, we are a support help desk, working (24x7) with many of the largest security products on the market. As a company we sell, install and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, network traffic load balancers to name a few. Our customers can range from small businesses through to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is, fast, reliable, secure and most importantly working well for their needs.

Newmarket, Suffolk

Time Type:
Full time

Job Category:
Customer Facing/Supplier Facing

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