Sales Assistant, Armani Fifth Avenue

The Armani Group is one of the leading fashion and luxury goods groups in the world today with 10,500 direct employees, 12 production plants and more than 2,704 boutiques in 60 countries around the world. It designs, manufactures, distributes and retails fashion and lifestyle products including apparel, accessories, eyewear, watches, jewelry, home interiors, fragrances and cosmetics under a range of brand names: Giorgio Armani, Armani Collezioni, Emporio Armani, AJ Armani Jeans, A/X Armani Exchange, Armani Junior and Armani Casa.

OVERVIEW OF POSITION:

It is the responsibility of the Sales Assistant include, but are not limited to provide prompt, attentive and knowledgeable assistant to all clients, support the staff in order to achieve and surpass goals, and to insure the highest standards of client service are maintained at all times.

CORE RESPONSIBILITIES:

Sales Performance

  • Develop sales technique to insure maximum performance
  • Identify and meet clients' needs
  • Utilize all available sales tools to increase business and improve results
  • Overcome client objections and offer alternatives
  • Comply with all sales related policies and procedures
  • Utilize suggestive selling techniques to maximize and accessorize a sale
  • Close the sale and monitor all details alterations, shipping, delivery and special client requests
  • Collaborate with all associates to achieve departmental and store goals
  • Attend all meetings and seminars to insure knowledge to provide maximum results

Minimizes returns

  • Product Knowledge
  • Possess an in-depth knowledge of the merchandise
  • Consistently seek to increase product knowledge
  • Maintain a keen interest in the fashion industry and market trends
  • Utilize product knowledge to increase sales
  • Identify fit/product concerns in a timely manner
  • Have an understanding of competitors' products

Client Service

  • Provide the highest level of client service
  • Maintain constant floor presence to assist clients
  • Acknowledge all clients
  • Develop rapport with clients
  • Build and maintain repeat clientele
  • Maintain consistent communication with clients
  • Resolve all client problems and complaints quickly and effectively insure management involvement when appropriate
  • Identify and implement new ways of increasing client base
  • Monitor client purchases and client database
  • Insure complete client satisfaction through to client use of purchase

Selling Floor

  • Participate in merchandising moves and maintain merchandising directives
  • Possess a basic understanding of the company's visual and merchandising standards and philosophy
  • Understand merchandise themes to convey to clients
  • Return all items, clean and well maintained, to their correct place
  • Participate in keeping the selling floor and merchandise clean and organized
  • Participate in insuring the correct visual image is reflected on the floor at all times

Inventory

  • Possess thorough knowledge of stock location and organization both on and off the selling floor
  • Participate in inventory control by insuring tickets and sensors on all garments
  • Participate in inventory, cycle counts and stock rotations as requested

Human Resources

  • Be aware of and abide by all Human Resources policies and procedures
  • Assume responsibility to insure all personal personnel information is provided and updated
  • Complete all Human Resources paperwork in a timely manner
  • Adhere to work schedule, inclusive of time and attendance
  • Maintain consistent standards of image and grooming at all times
  • Thoroughly abide by Associate Handbook
  • Attend and participate in all training and development seminars, programs and meetings

Loss Prevention

  • Be aware of potential risk to the company and all associates in relation to theft, shrinkage and breakage and inform the appropriate person
  • Respect and abide by all Loss Prevention policies, procedures and directives
  • Report any and all health or safety concerns to the appropriate person and contribute to a safe environment

Alterations

  • Actively manage the fitting process and collaborate with the alterations personnel to insure quality and client service standards
  • Respect and abide by all Alterations polices, procedures and directives
  • Complete and execute all alterations paperwork in a timely and effective manner

Point-of-Sale

  • Possess a thorough understanding of all point-of-sales policies and procedures
  • Collaborate with point-of-sale staff to insure all client information is gathered and correctly processed
  • Respect and abide by all register policies and procedures
  • Effectively utilize style locator and customer profile systems

Shipping/Receiving

  • Respect and abide by all shipping/receiving policies, procedures and directives
  • Collaborate with shipping/receiving staff to insure client service standards of delivery and shipping

Special Events

  • Participate in special events, inclusive of trunk shows, client functions, sale events, etc., as requested

QUALIFICATIONS:

2+ years sales experience in a similar high end related field


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