Key Holder, Giorgio Armani Valley Fair

Job Description

The Armani Group is one of the leading fashion and luxury goods groups in the world today with 10,500 direct employees, 12 production plants and more than 2,704 boutiques in 60 countries around the world. It designs, manufactures, distributes and retails fashion and lifestyle products including apparel, accessories, eyewear, watches, jewelry, home interiors, fragrances and cosmetics under a range of brand names: Giorgio Armani, Armani Collezioni, Emporio Armani, AJ Armani Jeans, A/X Armani Exchange, Armani Junior and Armani Casa.

The Key Holder is responsible for opening and/or closing the store and ensuring that proper store procedures and policies are followed when store management is not on duty or unavailable on the floor. The Key Holder will drive the Armani Client Experience and oversee sales, merchandising, client service and all operational functions in the absence of store management.

Reports to the General Manager.

Core Responsibilities:

  • Supervise employees to complete tasks and achieve goals in the absence of store management.
  • In the absence of store management, open and closes the store following proper procedures documented in the opening and closing checklist.
  • In the absence of store management, ensure that registers are properly opened and closed, doors are opened and locked and alarms are set correctly.
  • Execute Management cashier responsibilities such as returns and exchanges per the Return Policy.
  • Remain current on all company policies and ensures that all policies, standards and procedures are maintained and followed in a consistent manner.
  • Sell productively while meeting or exceeding the minimum sales per hour goal set as per company policy.
  • Greet and acknowledge clients with a friendly and engaging attitude.
  • Assess clients' needs by listening to their cues and recommending products that fit their personal style.
  • Educate clients on product knowledge (fit, styling, trends and fabrication).
  • Uphold Giorgio Armani Values of Respect, Teamwork, Professionalism, and Praise.
  • Maintain a clean and organized sales floor that meets both visual and operational standards.
  • Adhere to Loss Prevention guidelines and deter shoplifting by providing excellent customer service.
  • Assist with stock related and merchandising tasks.


  • 2+ years of previous Luxury retail sales experience. Must have experience with Client Service.
  • Excellent communication & interpersonal skills.
  • Ability to understand budgets, sales, hourly goals, and High levels of Client Engagement
  • Open availability and able to work a flexible schedule including holidays, nights and weekends.
  • College degree preferred.

Meet Some of Armani's Employees

Marc S.

Assistant Marketing Manager for Beauty

When a new campaign launches at a Giorgio Armani cosmetics counter, you can bet Marc’s been behind the scenes—from the campaign idea to the in-store display. And he's also the one running the numbers to make sure it’s a success.

Kristen H.

Assistant Marketing Manager for Fragrance

Kristen is responsible for Giorgio Armani Fragrance marketing campaigns, and all the details that go with that—from creating beautiful in-store displays to planning what specific inventory the store will need.

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