Customer Service Representative - Temporary

Argen is dedicated to improving people’s lives through innovative services and products for dentistry. With a core business as the world’s largest manufacturer of precious metal dental alloys, Argen has made strategic investments in 3D printing and other technologies, positioning itself as the ultimate provider of digital solutions to dental labs of all sizes.

The Argen Corporation is seeking a temporary Customer Service Representative to assist with a 2 month assignment located at our headquarters in San Diego.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Triage inbound inquiries from customers, suppliers and Argen sales representatives
  • Resolve inquiries accurately, efficiently and in a timely manner, in order to best represent the company and meet customer expectations
  • Follow department and inter-department protocols with respect to QAD (order management) and Salesforce.com (CRM)
  • Upsell and Cross Sell across product lines
  • Participate in special projects related to Customer Care; offer suggestions on process improvement for the department and take care of all other related duties as assigned
  • Target and meet department KPI’s
  • Be proactive in making recommendations to the team lead / customer service supervisor for improvements
  • Ensure team lead / customer service supervisor are kept informed of any irregularities or non -conformance
  • Ensure all outstanding work is transferred to another team member, if appropriate, at the end of your shift
  • Maintain an excellent knowledge of Argen’s products and services by attending relevant product training programs and keeping up to date with product and industry knowledge
  • Provide weekly updates of work and progress toward goals

QUALIFICATIONS:

  • 1+ Years’ experience in high volume data entry / call center environment (preferably with medical devices)
  • Experience using QAD and Salesforce.com (preferred)
  • Computer literacy including sound knowledge of the MS Office suite of software and Windows
    Type 50+ WPM
  • Have an expert understanding of customer service processes
  • Excellent interpersonal skills
  • Effective conflict resolution if any issues escalate
  • Fast learner with technical aptitude and high attention to detail
  • Multi-task effectively and efficiently, meet tight deadlines in a fast-paced team environment
  • Proficient delivery of customer focused service to internal and external customers
  • Team-player but can also work autonomously
  • Outgoing, friendly, enthusiastic, self-motivated and positive
  • Ability to work under pressure & demonstrate a can do attitude

EOE/Minorities/Females/Vet/Disabled

VEVRAA Federal Contractor


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