<br><br>Complaint Handling Technician - Returns<br><br>Argen Corporation currently has an exciting opportunity for a Complaint Handling Technician to join a growing, technology-focused and service-oriented team. If you thrive in a fast-paced and dynamic environment, and want to be a part of an organization with an unwavering commitment to quality dental solutions, then explore our career opportunities and get to know Argen.  <br><br><strong>About Us </strong> <br><br>Argen is a family-owned and privately held company based in San Diego, CA with a state-of-the-art manufacturing center that provides high quality dental solutions to dental labs of all sizes. Founded as a precious metals company in South Africa, Argen has evolved into a dynamic, technology-based manufacturing organization focused on three key business segments, including dental alloys, zirconia, and digital dentistry solutions. Argen continues to invest in innovative research and development, continually improving on our current products and developing new solutions for the dental industry. Argen provides our global customers with affordable, high-performance products and industry-leading customer service. Argen’s products are FDA regulated and ISO certified. <br><br><strong>About the Opportunity</strong><br><br>The Complaint Handling Technician works alongside the complaints handling team to facilitate timely returns from Argen customers. Responsible for processing all incoming returns and ensuring that the associated complaints are accurately tracked through the CRM system.<br><br>In this role, the successful candidate: <ul><li>Receives and sorts returned products in a timely manner.</li><li>Matches returned products with the RMA case number on file.</li><li>Notifies internal support team if returned product is not associated with an RMA. </li><li>Reconciles quantities of returned products within the ERP system.</li><li>Communicates with customers who have not returned their products in 30/60/90 days.</li><li>Provides return status updates upon request from internal support teams.</li><li>Ensures customers receive credit for their returned products, if applicable.</li><li>Inspects returned products, ensures return reasons are accurate, and completes final root cause analysis.</li><li>Coordinates restocking of undamaged products.</li><li>Works with the Quality department to ensure all high-risk cases are properly analyzed.</li><li>Reviews record documentation and follow-up activities for completeness and timeliness.</li><li>Closes files according to established guidelines to meet required timelines.</li><li>Maintains a working knowledge of company policies and procedures, departmental processes, and associated procedures and work instructions.</li><li>Maintains an understanding of information/data required to be collected for technical and adverse events/ reportable complaints to ensure compliance with regulations and directives.</li><li>Day-to-day complaint management of quality, technical and adverse event complaint records, including intake, follow up, triage and entry, in accordance with local and international regulations, guidelines, and applicable directives.</li><li>Other duties as assigned.</li></ul><br><strong>What does it take to be a qualified candidate?</strong>  <ul><li>High School diploma or equivalent.</li><li>2+ years dental lab experience is a plus.</li><li>Knowledge of ISO13485:2016, 21CFR820, ISO 14971, MDSAP Therapeutic Goods Administration (TGA), Brazil’s Agência Nacional de Vigilância Sanitária (ANVISA), Health Canada, MHLW/PMDA, and the U.S. Food and Drug Administration (FDA) is a plus.</li><li>Salesforce experience preferred.</li><li>QAD experience preferred.</li><li>Strives to continuously build knowledge and skills.</li><li>Excellent communication skills.</li><li>Attention to detail.</li><li>High level of analytical skills.</li><li>Must be able to work as part of a team.</li><li>Knowledge of cGMP regulations ISO 13485, 21CFR Part 820, CMDR SOR/98-282, 93/42/EEC, RDC 16 2013, MHLW MO 169 and TG(MD)R Sch3 preferred. </li></ul><br><strong>Our Awesome Benefits! </strong><br><br>Working for a growing innovative company like Argen means exciting opportunities for training and learning, career development and advancement from only the best in the dental industry. With all that hard work, Argen is committed to ensuring the welfare of its employees and provides an amazing benefit package that includes: <ul><li>Medical, dental and vision Plans </li><li>401k with Employer Match  </li><li>Paid Vacation, Holidays and Sick Time  </li><li>Employee Events  </li><li>Wellness Programs  </li><li>Discounts for home, travel, entertainment, relaxation that includes Mobile phone service, Technology, Airline and Hotel, Theater/Theme Park tickets, Restaurants and so much more!  </li></ul><br>EOE/M/F/Vet/Disabled VEVRAA Federal Contractor<br><br>