Director Customer Success
- Customer Success: Helping ensure smooth engagement and a soft landing for signed customers; working closely with customer and Area 1 stakeholders to create an effective success plan and executing on it cross functionally. Especially crucial is highlighting key victories and successes both internally, externally and at the Exec levels within the customer. High focus on metrics and data driven approaches so there are objective measures of improvement.
- Customer Care: Responsible for establishing Area 1's customer care operations including level 1, level 2 and level 3 support, consistent with business objectives; creating appropriate response and resolution paths working closely with Product, Engineering & Sales. Includes tooling, processes and operations.
- Customer Advisory: Establishing and running an innovative customer advisory program. Examples include Previews, Betas, a regular cadence of Product Steering sessions and Customer Advisory Board sessions; with the addition of user groups and forums over time.
- 5-8 Years Experience in the following:
- Enterprise Software
- Product Management
- Security Experience
- Cloud Computing
- Network Security
Meet Some of Area 1 Security's Employees
Javier’s main goal is to help the Security Team evolve and get data into the product so that customers can see how to protect themselves from getting hacked.
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