Aramark

Banquet Captain - Cleveland Zoo

1 month agoCleveland, OH

Job Responsibilities

The Banquet Captain will assist the Banquet Manager in overseeing staffing of banquet operations. Support standards of personnel performance and service to customers. Inspect the premises to maintain health, safety, and sanitation regulations. Support the operation of banquet and catering activities, including but not limited to: staffing functions, interacting with employees, customers, and vendors. The Banquet Captain directly supervises catered events. These include the planning, set-up, execution, and tear down of all events. The Banquet Captain stays in contact with the host (on-site contact) throughout the event to ensure the highest guest satisfaction possible.

Qualifications

  • Plan and execute the successful operations of various banquet services
  • Prepare assignments for staff assigned to each event; includes assignments for each portion of the work shift such as set-up, reception, event tear-down, and side work.
  • Conduct lineups with the staff at the start of each shift; inspect uniforms, review assignments, and steps of service for each event.
  • Directly supervise banquet employees to include existing and temporary staff.
  • Direct interaction with guests at all times in a professional and polite manner; promote and maintain the highest level of customer service to all guests.
  • Communicate to chef, Catering Managers, and Sales Managers in all areas regarding food quality and service levels.
  • Coach and counsel associates regarding performance on an on-going basis.
  • Resolve guest complaints within scope of authority, otherwise refers the matter to management; notify supervisor and/or security of all unusual events, circumstances, missing items, or alleged thefts.
  • Attend all staff meetings as required by management.
  • Maintain close communication and work cooperatively with Director of Food & Beverage, the rest of the administrative team, and co-workers to ensure consistency of services and the highest quality of operation.
  • Participate in department meetings and continually communicate a clear and consistent message regarding the departmental goals to produce desired results
  • Maintain and inventory all small wares.
  • Prepare Captain's Reports, detailing the function and comments of the host (on-site contact).
  • Knowledgeable in CaterMate, ABI, Word, and Excel.
  • TABC Certified

Additional Job Functions:

  • Other duties as assigned by Catering / Banquet Manager.
  • Use a cash register or point of sale system as needed.
  • Participate in the associate performance appraisal process, giving feedback as needed.
  • Handle associate progressive disciplinary procedures as required.
  • Participate as needed in the interviewing and hiring of banquet associate team members with the appropriate skills.
  • Use all available on the job training tools for associates; supervise on-going training initiatives and conduct training when appropriate.

Education

Job Description

The Banquet Captain will assist the Banquet Manager in overseeing staffing of banquet operations. Support standards of personnel performance and service to customers. Inspect the premises to maintain health, safety, and sanitation regulations. Support the operation of banquet and catering activities, including but not limited to: staffing functions, interacting with employees, customers, and vendors. The Banquet Captain directly supervises catered events. These include the planning, set-up, execution, and tear down of all events. The Banquet Captain stays in contact with the host (on-site contact) throughout the event to ensure the highest guest satisfaction possible.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

Client-provided location(s): Cleveland, OH, USA
Job ID: Aramark-6877_297020