Technical Client Manager, London

Technical Client Manager, LondonAs the AppNexus Technical Client Manager (TCM) you are responsible for driving the success of AppNexus client’s direct ad serving business through owning excellent technical and business support. The TCM role is part of the AppNexus Services team: a team of multi-skilled, passionate, consultative problem-solvers dedicated to our client’s success and building a world-class company. This is a great opportunity for somebody who has excellent technical, consultative and client-facing skills while learning the inner workings of the world’s largest independent ad tech company. This role is great for someone who loves to put their deep analytical skills to work solving complex problems (independently and within a team), loves to learn and teach others, has a passion for client service and has a demonstrable passion for technology, the Internet or all things digital.About the job:Serve as the product and domain expert to ensure we are delivering best-in-class service to our customers, driving them to maximize the value of our platformConsistently serve as the escalation point of contact for the client and assist the TCM and Product Support teams to identify opportunities to improve processes (client or product)Effectively collaborate and communicate with Account Management to identify value-adding opportunities with existing customersAct as a key point of communication across client and internal teams to ensure all have up-to-date and accurate data to make sound decisionsServe as client advocate in evangelizing need for new or improved products and processes toward increasing client efficiency and effectivenessIdentify, design and develop more optimized work streams; implement and document effective strategies to share knowledge across the TCM and PS teamsAbout your skills:Outstanding troubleshooting, analytical, and problem-solving abilities in an independent and data-driven mannerProficiency with data analysis and manipulation in ExcelThe ability and confidence to work autonomously as well as being an excellent team player and an ability to collaborate cross-functionallyGreat time management skills with the ability to be versatile and entrepreneurialAbility to effectively manage multiple client priorities and projectsBeneficial skills and experience (if you don’t have all of them, you can learn them at AppNexus!):JavaScript, HTML, CSS, MySQL, APIs or PythonFamiliarity with advertising technology solutions, and ad network business modelsMore about you:You are passionate about a culture of learning and teaching. You love challenging yourself to constantly improve, and sharing your knowledge to empower othersYou like to take risks when looking for novel solutions to complex problems. If faced with roadblocks, you continue to reach higher to make greatness happenYou care about solving big, systemic problems. You look beyond the surface to understand root causes so that you can build long-term solutions for the whole ecosystemYou believe in not only serving customers, but also empowering them by providing knowledge and toolsLearn. Teach. Build.AppNexians make greatness happenJoin our communityAppNexus is proud to offer equal opportunity in all aspects of employment. We strive to foster a diverse, inclusive and engaging work environment. We welcome applications from all candidates and look forward to receiving yours! Our diversity in action:Partnering with Path Forward to offer returnships to help caregivers reenter the workforceSharing feedback openly through round-table discussions on how to make progress on ourDiversity & Inclusion goalsCelebrating our diversity with affinity groups (including OutNexus, AppNexus Women’s Network, AppNexus Latino alliance and AppNexus Black Alliance to name just a few!)


Meet Some of AppNexus's Employees

Pamela I.

Director, Account Management

Pamela’s team of Account Managers—based in New York—work within the Publishers Business Unit—finding and supporting strong partnerships with strategic demand clients.

Wei Z.

Software Engineer

Wei builds Android software development kits for companies who incorporate AppNexus into their digital advertising strategy. She helps make sure customers have a smooth product to implement.


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