Technical Client Manager

Technical Client Manager, Tokyo, JapanThe AppNexus Technical Client Manager (TCM) is responsible for driving the success of AppNexus customers’ business on our enterprise software platform through owning excellent technical and business support. This entails post implementation support, coordination of internal resources, and consulting with customers so they achieve their objectives while capitalizing on opportunities created by programmatic advertising.This role is perfect for someone who is excited to play a role in standing up a new regional office for AppNexus, loves technology, solving problems and delighting customers.About the job:Become an AppNexus product expert and share that expertise to empower our most strategic customers in JapanTroubleshoot product issues and collaborate with internal resources as needed to resolve customer issuesAnalyze campaign and publisher performance to offer recommendations or design solutions for improvementLearn quickly and enthusiastically how to implement our latest product offerings with customers, identifying product opportunities and providing feedback to Product organizationWork closely with Client Account Team, Product and Sales organizations to identify opportunities to increase business growth and adoption of the AppNexus platformHelp build our Services presence in Asia, developing best practices, customer facing assets, and internal resourcesAbout your skills:Fluency in Japanese and English required3-5 years of relevant work experience with a degreePassion for learning advertising technology solutionsCustomer Training and Project Management experienceRemote as well as cross-functional collaboration across multiple internal teams preferredKnowledge of HTML, SQL, Python, JavaScript, and/or data analysis preferredLearn. Teach. Build.AppNexians make greatness happenJoin our communityAppNexus is proud to offer equal opportunity in all aspects of employment. We strive to foster a diverse, inclusive and engaging work environment. We welcome applications from all candidates and look forward to receiving yours! Our diversity in action:Partnering with Path Forward to offer returnships to help caregivers reenter the workforceSharing feedback openly through roundtable discussions on how to make progress on our Diversity & Inclusion goalsCelebrating our diversity with affinity groups (including OutNexus, AppNexus Women’s Network, AppNexus Latino alliance and AppNexus Black Alliance to name just a few!)


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