Service Desk Technician

Service Desk TechnicianThe Service Desk Technician is responsible for the day-to-day support and maintenance of all employee related IT services and equipment in our NYC office and around the globe. Support and maintenance will include internal desktop systems software, hardware,and infrastructure. Aside from acting as the first line of support for all internalAppNexus users, you will also have akey role in onboarding new employees, including laptop anddesktop configuration, system access, and security clearance.About the team:The Technical Operations team is distributed across the globe and handles a wide variety of responsibilities, from providing tech support to architecting long-range build-out and day-to-day operations at our six global data centers. We have well over 7,000 servers, which process over a million ad serving requests per second (billions per day). We are an all Linuxorganization(all production operations run on Linux), with mostly Apple MacBook laptops. We’re in search of troubleshooters and those who love to tinker and innovate with technology.About the job:Cover the entire lifecycle of an employee including the set up and configuration of laptops for new hiresManage of theirongoing trouble tickets,through any eventual terminationBrief new hires on how to use key systems and how to reach out for your team’shelpin the futureProvide first line support for hardware and softwareproblems and requests, including networking and printer issues.Deactivate departingemployees’user accounts in a timely manner,maintain an inventory of equipment out in the field, and keep track ofequipment that needs to be replaced or re-provisionedOpportunities for growth at AppNexus happen organically. We work closely with our infrastructure team, soyou may also participate in themaintenanceofourofficeinfrastructureincludingswitches, firewalls and other equipment.Thisroleis situated inour New York City office,where you will be a member of the Service Desk team acting as first line of support and contact for U.S based employeesAbout your skills: Self-motivated individual with strong people skills andaknack for problem solving.Willingnesstomake regular visitstoouroffices aroundtheU.S.1-2 years of experience supporting Microsoft Windowsmachinesin a professionalofficeenvironment.Functioning knowledge ofApple MacOS.Knowledge of Microsoft Office applications,basic Microsoft Exchange administration (including PowerShell),Microsoft Active Directory, LDAP, RADIUS,and/orSAMBA.Knowledge of both Apple and PC hardware.Experiencewithprinters, wireless access point, network switch,and VOIP/PBX hardware and configuration.Proven ability toutilizesystems, tools,and procedures to accomplish a task.Process-oriented andwith theability to follow procedures.Ability to lift at least 50lbs (monitors, workstations, servers, etc.)JAMF or KACE experience is a plus.Experience working and supporting remotely is a plus.AppNexus is proud to offer equal opportunity in all aspects of employment. We strive to foster a diverse, inclusive and engaging work environment. We welcome applications from all candidates and look forward to receiving yours. Our diversity in action:Partnering with Path Forward to offer returnships to help caregivers reenter the workforceSharing feedback openly through roundtable discussions on how to make progress on our Diversity & Inclusion goalsCelebrating our diversitywith affinity groups (including OutNexus, AppNexus Women’s Network, AppNexus Latino alliance and AppNexus Black Alliance to name just a few!)


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