Service Desk Technician

Service Desk TechnicianThe Service Desk Technician is responsible for the day-to-day support and maintenance of all employee related IT services and equipment in our West Coast Offices and around the globe. Support and maintenance will include internal desktop systems software, hardware, and infrastructure. Aside from acting as the first line of support for all internal AppNexus users, you will also have a key role in onboarding new employees, including laptop and desktop configuration, system access, and security clearance.About the Team:The Technical Operations team is distributed across the globe and handles a wide variety of responsibilities, from providing tech support to architecting long-range build-out and day-to-day operations at our six global data centers. We have well over 7,000 servers, which process over a million ad serving requests per second (billions per day). We are an all Linux organization (all production operations run on Linux), with mostly Apple MacBook laptops. We’re in search of troubleshooters and those who love to tinker and innovate with technology.About the job:This role is situated in our Portland office, where you will be the primary point of contact responsible for supporting West Coast employees.The responsibilities cover the entire lifecycle of an employee from the set up and configuration of laptops for new hires to the management of their ongoing trouble tickets through any eventual termination.You will be responsible for briefing new hires on how to use key systems and how to reach out for your team’s help in the future.You will be tasked with providing first line support for hardware and software problems and requests, including networking and printer issues.Because you are the sole IT contact on the west coast you will occasionally assist with the maintenance of office infrastructure like switches, firewalls and other equipment.You will also be responsible for the timely deactivation of departing employees’ user accounts, maintaining an inventory of equipment out in the field, and keeping track of equipment that needs to be replaced or re-provisioned.About your skills:1-2 years of experience supporting Microsoft Windows machines in a professional office environment.Functioning knowledge of Apple MacOS.Knowledge of Microsoft Office applications, basic Microsoft Exchange administration (including PowerShell), Microsoft Active Directory, LDAP, RADIUS, and/or SAMBA.Knowledge of both Apple and PC hardware.Experience with printers, wireless access point, network switch, and VOIP/PBX hardware and configuration.Self-motivated individual with strong people skills and a knack for problem solving.Willingness to make regular visits to our offices around the U.S.Proven ability to utilize systems, tools, and procedures to accomplish a task.Process-oriented and with the ability to follow procedures.Ability to lift at least 50lbs (monitors, workstations, servers, etc.)JAMF or KACE experience is a plus.Experience working remotely is a plus.AppNexus is proud to offer equal opportunity in all aspects of employment. We strive to foster a diverse, inclusive and engaging work environment. We welcome applications from all candidates and look forward to receiving yours. Our diversity in action:Partnering with Path Forward to offer returnships to help caregivers reenter the workforceSharing feedback openly through roundtable discussions on how to make progress on our Diversity & Inclusion goalsCelebrating our diversity with affinity groups (including OutNexus, AppNexus Women’s Network, AppNexus Latino alliance and AppNexus Black Alliance to name just a few!)Recruiter: Nick BraunHiring Manager: Sherrie Shlian


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