Capability Specialist

Capability SpecialistThe Capability Specialist team is the connective tissue between Services, Product and Engineering. We resolve client issues, investigate root causes, provide level two support, partner with teams across the organization to drive innovation, and analyze data, all with the goal of maximizing our product and services offerings.About the team:The Services team is dedicated to earning customer loyalty while building a world-class organization. We look for people who are consultative, analytical, technically minded, and passionate about helping others. Our team supports other services, and product teams working on the behalf of Appnexus customers. We obsess about making clients massively successful, and strategize to continually evolve products, and processes. Real-time advertising can fundamentally transform our clients’ businesses, and we bring it to life for them.About the job:Act as a capability expert and extension of Product and Engineering within Services connecting the field with builders and helping those teams scaleWork within the capability teams to resolve issues, influence product, reduce services load, improve training, create documentation, eliminate issues and subpar user experiencesPerform level two support, troubleshooting assistance, and consulting on problem casesInnovate ways to increase throughput, prioritize chores, perform tool research, and create automationAbout your skills:Bachelor’s degree in Computer Science, Engineering or related field and at least 2 years of experience in supporting, developing or consulting in a software or related IT fieldAnalytical with the ability to dissect large sets of data and provide quantitative findingsStrong problem solving skills with a willingness to dig into end to end setup and usage of our systems to pinpoint root causeAbility to work on multiple projects with varying priorities and scopeStrong organization and process-orientation skills, while also being entrepreneurialDemonstrable passion for learning advertising technology solutions including, online media buying/selling and ad network business models, and new technologies (HTML, SQL, JavaScript, Python, Mobile SDK methodology)Hiring Manager: Travis MoerschbacherRecruiter:Clare Gallagher

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