Associate Product Support Specialist (December 2017 and Spring 2018 Graduates Only)
Associate Product Support Specialist(December 2017 and Spring 2018 Graduates Only)The AppNexus Associate Product Support Specialist maintains a dedicated focus on ensuring that customers are incredibly satisfied withtheAppNexus platform. They are the link between the Account Management / Implementation teams and the Product and Engineering teams. The Associate Product Support Specialist exhibits a deep product expertise, highly responsive and professional communication, creative problem solving, and effective coordination of internal resources. This role is perfect for someone who has a passion for the Internet or all things digital, customer service, solving complex problems, and who loves to learn and teach.About theteam:The Services team is dedicated to earning customer loyalty while buildinga world-class company together.We look for people who are consultative, analytical, technically minded, and passionate about helping others.Our team implements and supports customers on the AppNexus platform, obsesses about making them massively successful, and strategizes to help them surpass their goals. Real-time advertising can fundamentally transform our clients’ businesses, and we bring it to life for them.About thejob:Provide post-implementation product support to AppNexus customersActively handlecustomer support cases, which includes verifying cases, analyzing data, isolating and diagnosing the problem, and resolving the issue where possibleEngage withProduct and Engineering teamsto learn processes involvedin identifying, reporting and resolving product issuesEdit andmaintain an online knowledge base of known issues/solutionsShare knowledge withCustomer Successteam membersAboutyou:You are a Senior with a BA/BS degree expected in December 2017 or Spring 2018You have a demonstrable passionabout working in a fast-paced and fluid environmentYou display excellent troubleshooting, analytical and problem-solving abilities with a tenacious commitment to finding the root cause of issues, along with an ability to collaborate cross-functionallyYou have outstanding written and verbal communication skillsYou showinterest inlearning new technologysuch asSQL, HTML, Python and/or data analysisYou are passionate about a culture of learning and teaching. You love challenging yourself to constantly improve, and sharing your knowledge to empower othersYou like to take risks when looking for novel solutions to complex problems. If faced with roadblocks, you continue to reach higher to make greatness happenYou care about solving big, systemic problems. You look beyond the surface to understand root causes so that you can build long-term solutions for the whole ecosystemYou believe in not only serving customers, but also empowering them by providing knowledge and toolsAbout the University Program:Significant impact:Projects are designed to fit your interests and skills. Shape your own role and be a part of the team that is building bold solutions to some of today’s most exciting business and technical challenges.Campus community:You will join a class of campus hires and have the opportunity to attend events to help you get to know your class, the campus hire community, executives, and AppNexians across the company.Robust onboarding:You will ramp up alongside your class, and your first week will be spent attending AppNexus University. Learn the ins and outs of one of the fastest growing industries and what it means to be an AppNexian.Career development opportunities:AppNexus offers a variety of internally-developed learning sessions, customized workshops, and professional development programs to help you strengthen your potential, develop new skills, and grow your own career.Regular access to industry events:The AppNexus New York "Razzle Dazzle" space hosts regular events featuring the brightest minds from technology, media and business. Pick and choose from series including Career Corners and Fireside Chats with some of the most notable names in tech.And, of course, free food:Our office has fully stocked kitchens featuring healthy and tasty snacks, drinks, and coffee throughout the day. On "Family Lunch Fridays" AppNexus provides free lunch for the company.Learn. Teach. Build.AppNexians make greatness happenJoin our communityAppNexus is proud to offer equal opportunity in all aspects of employment. We strive to foster a diverse, inclusive and engaging work environment. We welcome applications from all candidates and look forward to receiving yours! Our diversity in action:Partnering with Path Forward to offerreturnshipsto help caregiversreenter the workforceSharing feedback openly through roundtable discussions on how to make progress on ourDiversity & Inclusion goalsCelebrating our diversitywith affinity groups (includingOutNexus, AppNexus Women’s Network, AppNexus Latino Alliance and AppNexus Black Alliance to name just a few!)
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