Worldwide Product Configuration Management (WPCM) Change Analyst

The Worldwide Product Configuration Management (WPCM) Change Analyst partners with a range of multi-functional teams to support production readiness for all Apple and Beats hardware products. WPCM Change Analysts have three primary focus areas: product lifecycle management (PLM) change analysis, configuration management, and general product administrative support. Analysts work in a dynamic environment, supporting multiple product categories at different development stages. We are often engaged to help solve and analyze, providing short- and long-term solutions that consider impact to other teams and tools. We are passionate about the value of an efficient and adaptable change management system, and are committed to working collaboratively with our key team members to implement processes that improve the quality of Apple products!

Description

Analysts are responsible for processing and validating engineering change forms in Apple's PLM system. Each change form requires analysis to ensure it follows company policy, providing timely and concise feedback to the originator when needed. Analysts also serve in a support role to other teams: we are the first line of support for PLM customers, providing general training on PLM, policies and procedures, and influencing teams to meet program documentation release milestones.","responsibilities":"Manage and communicate the project plan related to documentation release milestones to critical stakeholders

Build and manage top-level SKU configurations as defined by Product Marketing

Regularly participate in and drive cross-functional meetings related to each project

Engage and support in-region teams responsible for global production readiness

Occasionally provide off-hours support during high-volume periods

Preferred Qualifications

Expertise in documentation control and change management best practices

Excellent attention to detail, problem solving and communication skills

Outstanding time management: can easily multi-task and prioritize; looks ahead to manage known day-to-day tasks in order to support unforeseeable needs that may arise