Service Quality Engineer


Posted: Feb 19, 2020

Weekly Hours: 40

Role Number: 200114424

Part of AppleCare, the Service Quality & Technology organization is seeking an exceptional service quality engineer. We are involved in all aspects of service and repair for Apple's product line, including iPhone, iPad, Mac, Apple Watch, and AirPods. This role will be part of a global team that is involved in the entire product lifecycle, from NPI to end-of-service life. This exciting position seeks an exceptional, self-motivated, and critical thinking individual who possesses strong technical and leadership skills.

Key Qualifications

  • 8+ years of experience in an engineering or highly technical role
  • Experience in handheld/portable device design, service & repair, or quality engineering is highly desired
  • Solid understanding of development lifecycles, testing methodologies, and QA fundamentals
  • Exceptional analytical and problem solving skills
  • Strong leadership skills and self-directed
  • A great teammate with exceptional drive for results
  • Excellent presentation and communication skills


As a service quality engineer, your responsibilities will be wide-ranging and impactful. You will measure and improve field performance metrics. You will play a key role in developing and sustaining service diagnostic tools as well as the execution of QA regression testing. You will be responsible for reducing repair costs while improving the customer service experience. Your other responsibilities will include leading root cause analysis, driving corrective actions, hands-on troubleshooting of field captures, resolving field issues, supporting screening and repair centers, and improving field service repair processes. Travel 10-15%

Education & Experience

Bachelors Technical degree is required, Masters degree desired

Additional Requirements

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