Senior CoreOS Engineer - Enterprise Services
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As a CoreOS Engineer in Enterprise Services you will serve as the subject matter expert for our Enterprise Services organization, combining deep expertise with broad cross-domain knowledge. You will join a dynamic team dedicated to providing advanced technical leadership, driving documentation, and delivering training that empowers our support teams worldwide.
Description
In this role, you will act as a trusted technical advisor for complex customer challenges, internal consultations, and strategic initiatives. You will engage directly in customer calls to ensure consistent, high-quality technical support and drive issue resolution. Beyond direct case involvement, you will drive technical excellence at scale by guiding documentation, training, and peer development efforts across the organization.
Responsibilities:
Serve as a comprehensive technical advisor and consultant across multiple focus areas, supporting high-impact enterprise customer issues and participating in customer-facing calls to drive resolution.
Provide technical leadership by shaping best practices, standards, and technical direction across teams.
Own, review, and evolve technical documentation, training materials, and knowledge-sharing initiatives, including delivering tech talks and mentoring sessions.
Partner with Engineering, Product, Sales, and Support teams to align on technical strategy, screen potential product defects, analyze trends, and provide actionable feedback.
Act as a senior consultative escalation point for Enterprise Customer Support Engineers across regions.
Design, build, and validate complex lab environments to reproduce, isolate, and resolve technical issues.
Preferred Qualifications
Master's degree in computer science, engineering, information technology, or related field of study with 8+ years of applicable experience
Experience with scripting and software updates
Experience leading documentation, training, and peer development initiatives
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Experience acting as a technical consultant to cross-functional partners and peers
Ability to operate in ambiguous or changing environments while maintaining technical rigor
Ability to communicate technical concepts to diverse audiences
Collaboration, leadership, and facilitation skills
Ability to assess situations and determine technical solutions
Minimum Qualifications
Bachelor's degree in computer science, engineering, information technology, or equivalent experience with 12+ years of industry experience in a technical engineering or support engineering role
Experience serving as a technical lead for customer-facing and executive-level escalations
Expertise in the following technical areas: platform stability, app security, platform security, and macOS process management
Pay & Benefits
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant
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Apple accepts applications to this posting on an ongoing basis.
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Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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