SDS Fraud Investigator, Apple Store Online

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The Strategic Data Solutions (SDS) team is seeking a Fraud Investigator to join our Apple Store Online (ASO) group. In this role, you will be on the front lines, protecting our customers and Apple by analyzing orders to identify and stop fraudulent activity. This is an opportunity to do meaningful work that enhances the overall customer purchasing experience by ensuring transactions are handled efficiently and accurately.

Description

You will be responsible for monitoring global fraud transactions, making sound judgments in ambiguous situations, and using your problem-solving skills to take appropriate action. You will work independently in a fast-paced, transactional environment while staying self-motivated and customer-focused. A key part of your role will be engaging with customers or financial institutions to verify orders and fielding inquiries via an inbound phone queue.

Responsibilities:

Analyze and review customer orders to identify and prevent fraudulent activity.

Contact customers and financial institutions to verify order information.

Handle inbound calls from customers regarding order status and inquiries.

Make timely and sound judgments to resolve complex fraud-related cases.

Collaborate with team members and other groups to stay current on fraud trends and procedures.

Identify and propose solutions for business process improvements to increase efficiency.

Preferred Qualifications

Experience in fraud prevention.

Experience navigating complex and ambiguous situations.

Ability to analyze information and solve problems.

Skill in communicating effectively and concisely, both verbally and in writing.

Ability to work independently to make decisions and take action.

Flexibility and adaptability in a dynamic environment.

Commitment to fostering an inclusive environment by listening to and amplifying diverse perspectives.

Minimum Qualifications

1-2 years of experience in a customer service or call center environment.

Ability to work a flexible schedule from 7:00 am to 10:00 pm Central Standard Time (CST), including weekends and holidays.