Operations Technical Solutions Specialist - Advertising Platforms

    • Cupertino, CA


Posted: Mar 2, 2020

Weekly Hours: 40

Role Number: 200154518

Apple is a place where extraordinary people gravitate in order to do their best work. Together we craft products and experiences people once couldn't have imagined - and now can't imagine living without! If you're excited by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job! Apple Advertising Platforms is redefining advertising on mobile devices while reaching hundreds of millions of iPhone and iPad users around the world. With Apple News and Search Ads, advertisers and publishers get access to the most engaged consumers in the market. We're looking for an extraordinary Operations Technical Solutions Specialist to join our Search Ads business. Launched in 2016, Search Ads is an easy, efficient and fast-growing platform for app discovery. With over 65% of all app downloads resulting directly from a search in the App Store, Search Ads is quickly becoming the app promotion platform of choice for iOS developers. DESCRIPTION: Accountable for handling complex integrations and to triage and troubleshoot ad serving and platform escalations from internal and external teams. Write and review technical requirements documentation, as well as handle complex API integration projects, while providing data and analytics on systematic issues. This role would also involve heavy R&D for new platforms, products and technologies being deployed on a monthly cycle, all while working closely with our Engineering and Product teams on the tech requirements for these platforms. The role involves strong communication skills, and is vital to maintaining relationships and outreach to third party vendors, as well as documenting for internal stakeholders on new products and processes.

Key Qualifications

  • Exemplary written and verbal communication skills
  • Expert knowledge of the latest advertising technology
  • Expert knowledge of various ad serving platforms (DFA/DFP/DCM, Marin, Kenshoo, AdWords)
  • Experience with API integration and troubleshooting
  • Experience with SQL, writing and troubleshooting queries
  • Experience working with clients, product and engineering teams
  • Experience with a formal project management methods
  • Experience writing and reviewing technical requirements documentation
  • Must have strong analytical abilities
  • Must have demonstrable creative thinking and problem solving abilities
  • Ability to work independently and with a team in a fast paced, rapidly-changing environment


Apple is looking for experienced Operations Technical Solutions Specialists for its Advertising Platforms Business Operations team. This is an opportunity to be a part of a fast-paced team that is focused on establishing industry leading support and new innovation with Apple's News and Search Ads platforms. We are in search of an experienced person who has a proven track record of managing complex integrations and troubleshooting technical issues that help solve systemic problems. Some of the core strengths for this role is to have the ability to construct robust technical test plans, analyze complex data sets, and to be able to effectively communicate clear concise results/solutions. Additionally this role is a balance of understanding our operational challenges, investigating and solving technical issues, helping scope improvements for future Advertising Platforms offerings, and working closely with Engineering and Product stakeholders to bring innovative ideas to life.

Education & Experience

BA/BS required with 5+ years prior experience in a Technical Operations/Solutions Role

Additional Requirements

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