Director of People Support

    • Austin, TX


Posted: Mar 12, 2020

Weekly Hours: 40

Role Number: 200153129

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Together, we'll build our collective of talented perfectionists, visionaries, and inventors. All the while, your efforts will maintain Apple as the most innovative company by striving to make us the most diverse - open to all people, all backgrounds, and all perspectives. And that's just the beginning, because throughout Apple employees' careers, you will continue to help professional growth and support them in work and life. Join the People team and help build and keep the extraordinary talent it takes to make extraordinary products. Apple is seeking talent for the position of Director of People Support, a critical leadership role leading a global team of HR professionals who support our Apple team members worldwide. People Support is a dedicated team of Apple employees specializing in employment related topics and to ensure our Apple colleagues are cared for. We support our colleagues worldwide from locations in Austin, Cork, Singapore, and Shanghai. Our goal is to provide answers and support, efficiently and effectively, always keeping privacy in mind.

Key Qualifications

  • Experienced professional with a demonstrated understanding of HR practices and strategy including Benefits, Compensation, Time Away, Employee Relations, Employment policies and Human Resources workforce management systems
  • Strong people leadership abilities with experience and passion delivering exceptional service and employee care
  • Must have experience in managing global shared services functions
  • Strong operational approach with a deep understanding on leveraging technology to improve operations
  • Proven analytical skills
  • Demonstrated ability to effectively organize, prioritize, and balance multiple issues and assignments simultaneously
  • Creative problem solver who can resolve a wide range of issues in creative ways
  • Able to influence at all levels
  • Strong leadership presence with the ability to build positive relationships with senior leaders in all organizations, as well as the People Team
  • Work consistently with abstract ideas or situations across functional areas of the business
  • Superb communication skills including effective listening, writing and presentation
  • Excellent planning, organization and implementation skills
  • Exceptional attention to detail
  • Demonstrated success in leading international collaborations
  • Great ability to work independently
  • Comfortable with a flexible schedule and openness to embrace change enthusiastically
  • Consistently exhibits high levels of discretion, integrity and confidentiality


- Lead the strategic direction and daily operations of the Global People Support team - Constantly look to improve the employee experience through new innovation and improved ways of working or better solutions - Lead staff to ensure competency and consistency of global practices - Using metrics, regularly report trends and hot spots in the People organization as well as within the People Support function. Make recommendations for proactive measures/solutions to address opportunities and trends impacting the operations and employee experience - Help own the implementation of future technical solutions, examine opportunities to improve processes and procedures, and drive implementation of identified solutions - Guarantee adherence with government reporting and privacy regulations - Lead and/or participate in People Team and People Support projects/initiatives - Support the Business Partnering teams to communicate and filter decisions through Apple's values and culture - Develop and inspire leadership capability through coaching, business partnering and learning solutions and experiences - Elevate an already high performing and trusted team with stakeholders through strong influence, communication and collaboration

Education & Experience

- 15+ years leadership experience with proven experience leading a Global shared services function - Bachelor's degree required Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

Additional Requirements

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

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