Data Solutions Engineer, Retail Customer Insights
Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.
Apple's worldwide Retail Engagement, Marketing and Merchandising (REMM) team creates and delivers programs, campaigns, initiatives, and experiences that help Apple Retail's customers and teams discover, buy, and go further with Apple products and services. These efforts increase awareness, drive conversion, and grow affinity for Apple.
Apple Retail's Customer Insights team is looking for a Data Solutions Engineer to help us build the tools and systems that transform how we listen to our customers and teams. In this role, you will bring together data science, research operations, and emerging technologies to directly impact decisions across all of Apple's global direct channels (Apple Stores, Apple.com, the Apple Store app, and other digital platforms). As our lead architect, you will tackle complex data challenges and build the infrastructure that amplifies the reach and impact of our research.
Description
The Data Solutions Engineer will design the data infrastructure, pipelines, and machine learning workflows that power Apple Retail's research programs. By partnering closely with our team of researchers and program managers, you will help modernize how we collect, process, and share findings. Whether you are enhancing our survey systems or integrating new LLM capabilities into our analysis, your work will directly improve the speed and depth of the insights shaping Retail's strategic direction.
Responsibilities:
Architect data solutions that support the full research lifecycle, including survey infrastructure, data pipelines, automated reporting systems, and AI-enabled analysis workflows
Lead the modernization of research operations by identifying opportunities to automate manual processes, improve data quality, and accelerate time-to-insight across the team
Partner closely with researchers, data analysts, and technical teams to translate business and research needs into robust, scalable technical solutions
Deploy machine learning and NLP models to extract themes, patterns, and actionable insights from large volumes of structured and unstructured customer feedback
Maintain the team's tooling ecosystem, ensuring systems are reliable, well-documented, and positioned to scale with growing data volumes and business complexity
Collaborate with other technical teams across Apple to share best practices, build on existing infrastructure, and encourage adoption of new tools and features
Communicate technical concepts and designs clearly to both technical and non-technical partners, supporting alignment and enabling self-serve access to data and insights across the organization
Want more jobs like this?
Get Customer Service jobs in Cupertino, CA delivered to your inbox every week.
Preferred Qualifications
Experience modernizing or operationalizing research or analytics workflows, including building automation pipelines and integrating AI-powered tools into existing processes
Proficiency with data visualization and reporting platforms such as Tableau, Streamlit, and similar tools
Exposure to survey platforms and systems (e.g., Qualtrics, Medallia) and an understanding of how survey data flows from collection through analysis
Expertise applying large language models (LLMs) and generative AI, including practical experience integrating these technologies into data products or analytical workflows
Familiarity with survey methodology, research concepts, and customer experience measurement (e.g., NPS, CSAT)
Strong documentation skills, with experience creating system diagrams, data flow documentation, and technical specifications (e.g., using Miro, Lucidchart, or similar)
Self-directed and comfortable navigating ambiguity in a fast-paced, highly matrixed environment, with the ability to manage competing priorities and adapt quickly to changing business needs
Ability to tailor your communications for a variety of audience types, from technical partners to senior executives
Minimum Qualifications
8+ years of experience in data engineering, data science, or a related technical field, with demonstrated ability to build and ship production-quality data solutions
Proficiency in Python or R, and experience with SQL and data querying at scale (e.g., Snowflake, BigQuery)
Hands-on experience building or applying machine learning and AI techniques to real-world data problems (e.g., NLP, LLMs, classification, clustering)
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $146,300 and $291,400, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
Company Videos
Hear directly from employees about what it is like to work at Apple.