AppleCare Global Project Manager

    • Austin, TX

Summary

Posted: May 11, 2020

Weekly Hours: 40

Role Number: 200158220

Apple is a place where extraordinary people gather to do their best work. Together we create products and experiences people once couldn't have envisioned - and now can't imagine living without. If you're excited by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and expansive companies in the world a career with Apple might be your dream job... Just be prepared to dream big. Our teams feature a collaborative environment with creative, smart people and cutting edge technologies. Project Management excellence is expected and encouraged. Come, join us in crafting solutions the world doesn't know of yet! The AppleCare Global Projects team is looking for a project manager with extensive experience leading non-technical projects in a fast paced organization. At any given time, this role may lead multiple high-priority global initiatives across AppleCare business units to support the identification and implementation of Advisor soft skills and competencies. This role is located on our campus in Austin, Texas.

Key Qualifications

  • 5+ years of project management experience successfully delivering on large-scale initiatives with high levels of complexity
  • Experience in contact centers and working with vendors on project teams
  • Ability to lead multiple initiatives simultaneously
  • Demonstrates good judgement with an eye for business
  • Communicates effectively with a variety of audiences in verbal, written, and presentation forms
  • Skills in capturing and analyzing information/data from multiple disparate sources to support decisions and solve problems
  • Ability to build strong relationships and high-performing teams with key partners, peers, and executives
  • Commitment to driving quality results while meeting deadlines
  • Forward-thinking approach to identify potential risks and mitigation strategies
  • Confident with articulating complex information concisely to drive business decisions
  • Ability to conduct robust business process analysis and recommend solutions
  • Proficiency at delivering status updates and other project presentations to executive leadership
  • Ability to thrive in an environment of ambiguity and uncertainty
  • Initiative to work autonomously
  • Proficiency in Keynote, Pages, and Numbers


Description

As a Global Project Managers, we can step into new projects that focus on topics we are not familiar with, and your skill level enables us to create a team of subject matter experts. These experts will provide the knowledge base you need to effectively lead your projects to successful outcomes. Strategic and analytical reasoning: Understand how projects support business goals and ensure initiatives are aligned with business vision, strategy, and deployment within Apple. Gather, define, and document project requirements and scope; analyze impacts of various factors on scope. Use data analysis and empirical information to support conclusions and decisions. Anticipate and adjust for problems, risks, and roadblocks without impacting deliverables. Leadership, impact and influence: Organize activities and coordinate efforts of cross-functional project teams. Lead and support teams in achieving results that are on time, within budget, and consistent within the larger context of the business goal. Manage work of team members who may report through other channels, actively resolving conflicts. Communication and teamwork: Establish and maintain strong working partnerships with peers and business partners. Communicate concisely and clearly with internal customers, peers, business partners, and executive leadership via varying formats. Articulate complex information to executive sponsors with a level of clarity that informs and directs project decisions and outcomes. Provide regular status updates to project teams, partners, and management, summarizing issues to key points and actions required. Quality and results focused: Build and maintain project documentation: track tasks, decisions, approvals, meeting agenda items, notes, and more. Identify issues impacting projects and quickly resolve the issues to ensure timelines and expectations are met. Incorporate customer satisfaction in all project activities with the goal of improving the overall experience as you manage projects. Meet commitments and resolve open action items, promptly communicating changes in scope. Measure performance against goals, evaluate results, and hold self and others accountable. Utilize a continuous-improvement mentality in bringing new approaches, tools, and templates to the team to optimize performance.

Education & Experience

Bachelors degree required; MBA or Masters degree a plus. Project Management Professional (PMP) certification desired, or actively working towards certification

Additional Requirements

  • Experience leading global projects that have five or more tracks of project teams, each responsible for critical deliverables; projects span cross-functional and multi-disciplinary organizations; Project Manager is accountable to executives


Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

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