AppleCare BPR Project Manager, Consumer Sales

Do you feel a personal stake in everything that you work on, thrive in fast-paced environments with lots of ambiguity, and enjoy working with complex technologies? Do you develop strong relationships, build trust, and influence without direct authority? Do you communicate openly and clearly, collaborate enthusiastically, and value a culture of healthy debate? If so, we want to talk to you!

AppleCare BPR is responsible for delivering cross-functional systems projects across all AppleCare business areas, including Sales, Service, Digital & Logistics. We build strong relationships across the company and stitch AppleCare systems and processes enterprise-wide.

Description

As a BPR Project Manager you will plan, mobilize, and execute mid to large scale projects, ensuring system changes are thoroughly tested and organizations are ready for process changes. You will be the prime mover of your projects including scoping, technological solutions and architectural decisions, resource-planning, communications, project governance, risk management, change management and readiness. You'll connect the dots, build trust and understanding between groups, and orchestrate the activities needed to make your projects successful. The ideal candidate should have experience managing large global technical projects that interweave multiple functional teams and/or multiple systems.

","responsibilities":"Elicit requirements/user stories/use cases from subject matter experts

Drive solution design process with technical teams-generate and vet possible solutions; create, test, and refine models; finalize technical design

Manage project risk throughout the life of the project

Identify, document, and drive resolution of project issues

Identify key decision recommendations and broker agreements with internal and external partners

Ensure business teams and partners are prepared for system and process changes, including training plans for knowledge transfer to sustaining teams

Facilitate capital planning for new projects and project scope changes, including business justifications and strategic road maps

Preferred Qualifications

10+ years of experience implementing projects in consumer sales

Knowledge of service, support, and warranty contract sales and operations

Project management certification (PMP or similar accreditations)

Graduate degree in business or engineering

Minimum Qualifications

8+ years of experience planning, managing, and successfully delivering large cross-functional systems projects and a Bachelor's degree

Experience establishing project structure for optimal return-on-investment, and coordinating cross-project initiatives or large-scale programs

Experience supporting system configuration, architecture, and software development life cycles

Experience with global projects incorporating regional and country-specific details

Possess best-in-class communication and presentation skills (written and verbal) to all levels of an organization

Ability to form cohesive project teams across disparate organizations and groups

Ability to navigate through ambiguity to clarify objectives and execution plans

Ability to occasionally travel and work off/weekend hours to support projects, as needed

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .