Director, Professional Services - Reston

Appian is looking for a hands-on Director to provide post-sales ownership over multiple large accounts and support our growing business. As a leader within Appian's Professional Services organization, you will be responsible for the delivery of projects utilizing Appian's cutting edge  software technology. Your focus will be to devise and execute account strategy, identify and solve meaningful business problems for clients using Appian’s software, negotiate contracts, manage regional finance plans and cultivate new business within existing customers. You’ll work directly with key project and executive stakeholders throughout the entire project life-cycle to ensure client satisfaction and adoption.

About You:

  • You have experience executing strategy, managing financial plans and negotiating contracts
  • You have experience supporting pre-sales activities with an ability to quickly understand processes and to develop technical solutions to support client business strategy
  • You have prior experience with software consulting, (ideally in a ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI)
  • You’re well educated, with at least a BS in Computer Science or related field/degree in addition to 10+ years of experience
  • You have experience with configuration, deployment, and testing of enterprise software applications
  • You have experience with problem identification and Business Value Analysis and leading customers towards measurable ROI
  • You have excellent communication skills and keep the lines of communication open by circulating reports that keep stakeholders in the loop on project status and in-sync with the latest development schedule and priorities
  • You have experience with Agile project management, especially at scale

How you’ll contribute:

  • Devise and execute account strategy including nurturing projects from inception to launch while collaborating with stakeholders and establishing realistic development guidelines
  • Negotiate contracts and oversee financial results for a region
  • Cultivate new business with existing customers
  • Responsible for account success: adoption, services and license growth, marketable stories
  • Oversee the delivery of Appian projects at customer accounts within region to ensure deployment matches client executive and business sponsor expectations
  • Interface with Appian Sales, Marketing, Engineering, Product Management, and Product Support

What’s exciting about this role:

  • You will be asked to intimately understand your client’s business, identify problems which are key to their growth and/or survival, identify how Appian can solve these problems, and, ultimately solve the problems with our platform
  • You get to make real change to the core of the clients business
  • You will recruit coach build and mentor individuals and teams

#LI-TM2

 


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