Website Production Specialist

The Associate Website Production Specialist takes the lead role in creating, modifying and managing AppFolio customer websites.

Ideal candidates have a passion for customer satisfaction, an affinity for details, possess a record of independent action and excellent judgment and value building extraordinary relationships with customers and team members.


  • Play a lead customer-facing role and manage customer relationships to ensure successful delivery of AppFolio hosted website.
  • Assist in defining project deliverables, setting schedules and resolving website content and technical issues.
  • Identify and clarify issues while working collaboratively with customers to achieve prompt resolution.
  • Utilize content management systems to build and maintain websites.
  • Responsible for creating and editing web content as needed, including: image editing, proofreading copy for quality and accuracy, and ensuring adherence to style guidelines and technical specifications.
  • Liaisons between colleagues and team members on all aspects of websites.
  • Communicate customer enhancement requests to Product Management.
  • Receives direction from the Value Added Services leadership and guidance from Web Production Specialists during 6 month initial training period.
  • Other duties as requested.

Skills & Knowledge:

  • Exceptional customer relationship building and account management skills.
  • Talent to match product features with customer goals and determine best path to success for both customer and company.
  • Proficiency in excel, word, cloud-based tools, etc.
  • Strong written and verbal communication skills.
  • Ability to work cross-functionally in a dynamic environment.
  • Ability to follow through on tasks until completed.
  • Ability to handle many concurrent projects and complete tasks in a timely manner with precision, using independent judgment to accomplish goals.
  • Experience creating, deploying and updating websites preferred.
  • Experience with Wordpress/ HTML/CSS/JavaScript desirable.
  • Experience with Adobe Photoshop and Illustrator desirable.
  • BA/BS degree required.

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