Website Production Specialist

The Associate Website Production Specialist takes the lead role in creating, modifying and managing AppFolio customer websites.

Ideal candidates have a passion for customer satisfaction, an affinity for details, possess a record of independent action and excellent judgment and value building extraordinary relationships with customers and team members.

Responsibilities:

  • Play a lead customer-facing role and manage customer relationships to ensure successful delivery of AppFolio hosted website.
  • Assist in defining project deliverables, setting schedules and resolving website content and technical issues.
  • Identify and clarify issues while working collaboratively with customers to achieve prompt resolution.
  • Utilize content management systems to build and maintain websites.
  • Responsible for creating and editing web content as needed, including: image editing, proofreading copy for quality and accuracy, and ensuring adherence to style guidelines and technical specifications.
  • Liaisons between colleagues and team members on all aspects of websites.
  • Communicate customer enhancement requests to Product Management.
  • Receives direction from the Value Added Services leadership and guidance from Web Production Specialists during 6 month initial training period.
  • Other duties as requested.

Skills & Knowledge:

  • Exceptional customer relationship building and account management skills.
  • Talent to match product features with customer goals and determine best path to success for both customer and company.
  • Proficiency in excel, word, cloud-based tools, etc.
  • Strong written and verbal communication skills.
  • Ability to work cross-functionally in a dynamic environment.
  • Ability to follow through on tasks until completed.
  • Ability to handle many concurrent projects and complete tasks in a timely manner with precision, using independent judgment to accomplish goals.
  • Experience creating, deploying and updating websites preferred.
  • Experience with Wordpress/ HTML/CSS/JavaScript desirable.
  • Experience with Adobe Photoshop and Illustrator desirable.
  • BA/BS degree required.

Meet Some of AppFolio's Employees

Travis H.

Manager, Mid-Market Sales

Travis creates space for rising stars on his Sales Team to succeed. He sees his job as an opportunity to help clients make their businesses more efficient and profitable.

Lizzie M.

Web Production Specialist

Lizzie helps each AppFolio client develop a website and an online presence that looks and feels professional. Her goal is to help clients’ businesses build their brands and establish credibility online.


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