Seasonal Customer Service Representative

Seasonal Customer Service Representative

AppFolio revolutionizes the way small and medium-sized businesses grow and compete. We understand that a positive work environment coupled with a creative and talented team is the key to success. We love what we do, and we’re looking for a motivated, creative self-starter to become a temporary member of our call center team.

What you’ll do:

  • Serve as a customer-facing representative for our Tenant & Owner solution
  • Communicate with customers via email and phone using our CRM system
  • Monitor, evaluate, respond and follow-up to customer inquiries and support requests
  • Resolve general inquiries and complex issues both autonomously and in a team environment
  • Collaborate on group projects and discussions

What we’re looking for:

  • Passion for customer service and relationship building
  • A simple, friendly and authentic way of business writing and speaking that comes across honest, helpful and concise.
  • Extraordinary work ethic
  • Keen attention to detail
  • Ability to quickly grasp concepts and ideas and thrive in an energizing environment
  • Strong interest in technology/cloud based solutions

What we offer:

  • Competitive pay
  • Learning environment
  • Innovative culture

Meet Some of AppFolio's Employees

Damon V.

Software Engineering Director

Damon’s main goal is to create a great engineering culture at AppFolio. He’s responsible for providing teams with the tools they need to build an amazing product.

Cathleen S.

Senior Product Manager

As part of AppFolio's MyCase Team, Cathleen works to deliver legal practice management software that allows attorneys to run a more efficient practice.

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