Customer Service Representative (fluent in Spanish/English)
AppFolio revolutionizes the way small and medium-sized businesses grow and compete. We understand that a positive work environment coupled with a creative and talented team is the key to success. We love what we do, and we’re looking for motivated, creative self-starters to join our winning team.
What you’ll do:
- Serve as a customer-facing representative for our Tenant & Owner solution
- Communicate with customers via email and phone using our CRM system
- Monitor, evaluate, respond and follow-up to customer inquiries and support requests
- Resolve general inquiries and complex issues both autonomously and in a team environment
- Collaborate on group projects and discussions
What we’re looking for:
- Fluency in Spanish and English
- Passion for customer service and relationship building as evidenced by 2+ years of customer service experience
- A simple, friendly and authentic way of business writing and speaking that comes across honest, helpful and concise.
- Extraordinary work ethic
- Analytical skills and keen attention to detail
- Ability to quickly grasp concepts and ideas and thrive in an energizing environment
- Strong interest in technology/cloud based solutions
- Willingness to work flexible hours as our service center operates 24/7, 365 days a year, including holidays and weekends
What we offer:
- Competitive pay
- Exceptional benefits
- Learning environment
- Innovative culture
…watch our video to learn more: https://youtu.be/hfPcogVWHu4
No outside recruiter or agency submissions, please.
Such submissions will be considered free to AppFolio.
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