Customer Service Representative

Who we are:

Over ten years ago, we launched AppFolio (NASDAQ: APPF) to revolutionize the way small and medium-sized businesses grow and compete. Today our software solutions serve the property management and legal industries. At the heart of our products and services is a talented and agile team that understands the importance of a 100% customer focus.

With offices in Santa Barbara, Dallas, and San Diego, our business is built for long term success fueled by happy, loyal customers and a team of AppFolians who contribute to our great culture every day.

To learn more about AppFolio and our company values check out
our profile on The Muse.

Why AppFolio?

●Competitive Compensation
●Medical, Dental, Vision, and a 401k Match
●Amazing company culture: focus on a complete lifestyle
●Recharge: 20 Days PTO + 9 Paid Holidays
●Built to last: Grow your career in an innovative, public company
●Make an impact: your work plays a key role in transforming our customers’ businesses
●Love your team members: co-workers are often friends too
●Offices stocked with healthy snacks, games, and goodies
●A commitment to health/wellness including onsite fitness classes
●Give back to your team and your community

What you’ll do:

  • Serve as a customer-facing representative for our Tenant & Owner solution
  • Communicate with customers via email and phone using our CRM system
  • Monitor, evaluate, respond and follow-up to customer inquiries and support requests
  • Resolve general inquiries and complex issues both autonomously and in a team environment
  • Collaborate on group projects and discussions

What we’re looking for:

  • Passion for customer service and relationship building 
  • A simple, friendly and authentic way of business writing and speaking that comes across honest, helpful and concise.
  • Extraordinary work ethic
  • Analytical skills and keen attention to detail
  • Ability to quickly grasp concepts and ideas and thrive in an energizing environment
  • Strong interest in technology/cloud based solutions
  • Willingness to work flexible hours as our service center operates 24/7, 365 days a year, including holidays and weekends

What we offer:

No outside recruiter or agency submissions, please.

Such submissions will be considered free to AppFolio.

Meet Some of AppFolio's Employees

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Manager, Mid-Market Sales

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