Billing Service Representative

Who we are:

Over ten years ago, we launched AppFolio(NASDAQ: APPF) to revolutionize the way small and medium-sized businesses grow and compete. Today our software solutions serve the property management and legal industries.  At the heart of our products and services is a talented and agile team that understands the importance of a 100% customer focus.

With offices in Santa Barbara, Dallas, and San Diego, our business is built for long term success fueled by happy, loyal customers and a team of AppFolians who contribute to our great culture every day.

To learn more about AppFolio and our company values check out our profile onThe Muse!

Why AppFolio?

  •      Competitive Compensation
  •      Medical, Dental, Vision, and a 401k Match
  •      Amazing company culture: focus on a complete lifestyle
  •      Recharge: 20 Days PTO + 9 Paid Holidays
  •      Built to last: Grow your career in an innovative, public company
  •      Make an impact: your work plays a key role in transforming our customers’ businesses
  •      Love your team members: co-workers are often friends too
  •      Offices stocked with healthy snacks, games, and goodies
  •      A commitment to health/wellness including onsite fitness classes
  •      Give back to your team and your community

Billing Services Representative

AppFolio is recruiting a Billing Service Representative that will support our growing customer base by answering billing/contract inquiries as well as payment processing. This role will be active in making changes in our customer billing system based on company guidelines and customer requests.


  • Field a high volume of in­bound calls and emails and assess customer needs
  • Handle incoming customer calls with the intent of providing exceptional customer satisfaction and retention
  • Review customer inquiries, problems, requests and suggestions; determines appropriate solutions and/or responses
  • Distribute calls when necessary to other resources to ensure customers needs are handled in a timely fashion
  • Contact customers to discuss outstanding invoices and collect payment.
  • Make billing adjustments and records interactions in the CRM

Skills & Knowledge:
  • 2­+ years of experience in customer service and/or general office duties
  • Intermediate level knowledge of Salesforce or other CRM system
  • Excellent verbal and written communication skills
  • Proven ability to multi­-task in a quick­-paced environment
  • Ability to empathize with and prioritize customer needs.
  • Works well independently or as part of a collaborative team
  • Exceptional interpersonal skills (via phone and written)
  • Experience with conflict resolution
  • Ability to determine customer needs and provide appropriate solutions.
  • Bachelor's degree desired

No outside recruiter or agency submissions, please.
Such submissions will be considered free to AppFolio.

Meet Some of AppFolio's Employees

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Manager, Mid-Market Sales

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Web Production Specialist

Lizzie helps each AppFolio client develop a website and an online presence that looks and feels professional. Her goal is to help clients’ businesses build their brands and establish credibility online.

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