Technical Account Manager

Company Description

Verizon Digital Media Services brings together world-class technology to prepare, deliver and display content – so users can watch and enjoy on their terms. The purpose of our platform is simple. It delivers next-generation digital experiences for today’s demanding users, whether it be their favorite TV shows, catching up with friends via social media or shopping for the latest gadgets. Built on top of one of the world’s largest networks, our platform easily handles your users’ appetite for instant, secure and always-on media, anytime, anywhere.

Job Description

Verizon Digital Media Services is looking for an experienced Technical Account Manager to provide a single point of support contact for our premier customers. This position includes all facets of customer engagement, including providing direct customer facing support for our EdgeCast and upLynk products and follow through with internal teams and stakeholders. The successful candidate will have a deep Content Delivery Network industry understanding as well as knowledge of modern Web Delivery techniques and technologies.

  • Ability to creatively solve complex technical issues and customer needs involving multiple stakeholders.

  • Hands On; Provide support to premier customers for Content Delivery and Web Streaming solutions.

  • Provide technical expertise and address technical questions relating to CDN Caching and Streaming solutions.

  • Act as the customer advocate; Responsible for assisting internal support teams from new service configurations to service issues.

  • Support internal teams with RFP’s and other commercial requirements.

  • Partner with Account Sales Development teams to build relationships with decision makers, business contacts, and influencers.

  • Communicate technical processes and implementation details to internal and external teams.

  • Communicate ongoing account and project status with internal stakeholders including senior management.

  • Some travel in support of customer meetings, quarterly reviews and other customer facing requirements.

Qualifications

  • Previous experience in a Sales Engineering or Technical Account Management role, preferably with a CDN or Cloud Services company.

  • Experience as a senior technical support representative handling internet protocol issues. Possess broad, high-level knowledge of Internet architectures.

  • Experience working with proxy servers and internet technologies. Good knowledge of the HTTP Request / Response cycle.

  • Possess a full understanding of web environments and architectures along with expert knowledge of HTTP, HTTP Headers, DNS, TCP/IP, Anycast and SSL.

  • Proven ability to document and implement solutions involving HTTP and Streaming Media technologies. Broadcast Television or IPTV experience a plus.

  • Knowledge of Encoding and Transcoding technologies including HLS or DASH delivery methodologies.

  • Self directed professional; Technical leadership and project management skills, and the ability to manage projects independently.

  • Ability to match client’s business requirements with product capabilities.

  • Excellent presentation and communication skills, both written and verbal.

  • A secondary language proficiency in Spanish, French, German, Italian or Mandarin is a plus.

  • Superior organizational and interpersonal skills; Proven success managing customer relationships.

  • Provide business, technical, and product knowledge in support of post sales activities in order to ensure customer satisfaction.

  • Fluent German is a requirement for this role

Additional Information

EEO/AA Women, Minorities, Veterans, and Individuals with Disabilities Employer: AOL offers a competitive salary and benefits package, including 401(k) match and performance bonus. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or other protected category.


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