Senior Application Support Engineer

Company Description

Verizon Digital Media Services brings together world-class technology to prepare, deliver and display content – so users can watch and enjoy on their terms. The purpose of our platform is simple. It delivers next-generation digital experiences for today’s demanding users, whether it be their favorite TV shows, catching up with friends via social media or shopping for the latest gadgets. Built on top of one of the world’s largest networks, our platform easily handles your users’ appetite for instant, secure and always-on media, anytime, anywhere. 

Verizon Digital Media Services Oath in Three Words: Personalized video experiences

Job Description

  • Be a member of the Senior Customer Support team located in three time zones providing 24x7x365 support with on-call attributes
  • Resolve complex technical issues related to the video creation and delivery workflow for all our customers
  • Address escalation of issues from our Technical Support centers that handle network and customer issues
  • Automate and script repetitive tasks where needed
  • Participate in knowledge creation and sharing to all team members and to our customers
  • Act as the subject matter expert for assigned products/service offerings 
  • Work with Product teams to make sure that new services and features can be effectively supported

Qualifications

Minimum Qualifications:
  • Bachelors degree in CS, MIS or relevant engineering experience
  • Extensive experience with Linux
  • Experience troubleshooting multi-tiered applications and streaming media protocols
  • Scripting Experience: BASH, Python, Perl, JavaScript with strong emphasis on Python
  • Deep understanding of web application protocols
  • Demonstrated excellent interpersonal skills, social skills and communication skills by having professional experience in customer facing role in a technology oriented/driven environment utilizing variety of communication tools such as email, phone /video bridges, and ticketing systems
  • Experience as a Sr. Customer Support engineer preferably in a video centric environment
  • Experience with supporting web applications running on the cloud

Preferred Qualifications: 

  • Experience with enterprise/network/video architecture monitoring tools or applications
  • Experience with SQL and NoSQL databases desired
  • Ability to multitask, do effective prioritization along with time management and organizational skills
  • Exposure to interactive TV/VOD or media industry

Additional Information

About Oath:

Oath, a subsidiary of Verizon, is a values-led company committed to building brands people love. We reach over one billion people around the world with a dynamic house of 50+ media and technology brands. A global leader in digital and mobile, Oath is shaping the future of media.


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