Major Accounts Customer Success Manager

Company Description

Verizon Digital Media Services brings together world-class technology to prepare, deliver and display content — so users can watch and enjoy on their terms. The purpose of our platform is simple. It delivers next-generation digital experiences for today’s demanding users, whether it be their favorite TV shows, catching up with friends via social media or shopping for the latest gadgets. Built on top of one of the world’s largest networks, our platform easily handles your users’ appetite for instant, secure and always-on media, anytime, anywhere.

Job Description

  • Develop and execute against a comprehensive account plan for two to three major accounts.

  • Create & maintain an opportunity pipeline of whitespace and drive consistent account-specific activities

  • Maintain a deep understanding of our solutions and speak with customers about the most relevant features/functionality for their specific business needs

  • Manage complex customer interactions

  • Develop long-term strategic relationships with key executives at major accounts

  • Drive value in Oath solutions through evangelizing usage and adoption across the portfolio

  • Ensure customer satisfaction

  • Expect moderate travel


  • BA/BS required MBA preferred

  • 10+ years of enterprise account management; experience in software / solution sales / systems consulting / network solution sales within large Enterprise accounts a plus

  • Self-motivated, team-oriented, responsive, responsible, dedicated to client success, and focused on exceeding client expectations

  • Proven experience in upselling into current accounts with a track record of exceeding goals

  • Experience with account planning and generating ongoing account plans for monthly reviews with management

  • Excellent presentation skills with the ability to succinctly present our services via phone/web conference, trade shows, etc.

  • Strong computer skills, proficient with standard software, Internet, and web applications

Additional Information

EEO/AA Women, Minorities, Veterans, Individuals with Disabilities Employer: AOL offers a competitive salary and benefits package, including 401(k) match and performance bonus. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or other protected category.

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