Junior Technical Customer Support Specialist
AOL is a media technology company with a mission to connect consumers and creators through open marketplaces. AOL uses data to disrupt content production, distribution and monetisation. We connect publishers with advertisers across our global, programmatic platforms, tapping into Microsoft inventory and original content brands like TechCrunch, The Huffington Post and MAKERS which reach over 500 million monthly global consumers. Within our mobile advertising network alone, we have a reach of roughly 800 million users. A subsidiary of Verizon, AOL is shaping the digital future.
We are looking for a smart graduate or first jobber to work in our Platforms and Integration team as a Technical Customer Support team. You will be smart, passionate about web technologies with a thirst to learn. You will be helping handling support for day to day video campaigns troubleshooting issues, including API issues. Work closely with our 3rd party exchanges(Google Adx, Stickyads, SpotX, Brightrool, etc), and internal AOL account managers both UK and EMEA You will gain exposure to the global teams and you will work closely with the exchanges team in the US, and the tech support team in the UK and EMEA.
You will join our Tier 1 / 2 support team and acting as the first contact for customer support cases. We are looking for someone with either a good understanding of web technologies supported by a degree in Computer Science or related IT degree coupled with excellent communication and problem solving skills.
As a first jobber you will come from a problem solving background with a technical focus and experience with Web technologies. The position requires understanding of technical concepts and excellent problem solving and communication skills. Candidates will respond directly to clients in a support capacity through the Aol platforms case system, via phone or meet clients personally.
Focus is on initial case acknowledgement, resolution of Tier 1 support issues/questions, and prompt escalation to Tier 2 for more technical cases. Our ideal candidate approaches new situations with curiosity and enthusiasm, has an innate passion for learning new things and solving problems, and is highly motivated to deliver exceptional service as well as enjoy working in a team. Experience in digital advertising is a plus.
Technical Service Managers report into the local Head of Service.
BS in Computer Science or related IT degree with a technology/web focus is a plus
Basic understanding of HTTP client-server workflows
Aptitude for, and interest in, learning new applications and platforms
Excellent written and verbal communication skills
Strong interpersonal skills and a desire to interact with clients and internal business & technical teams
Strong problem solving skills and attention to detail
Experience in digital advertising industry a plus
EEO/AA Women, Minorities, Veterans, Individuals with Disabilities Employer: AOL offers a competitive salary and benefits package, including 401(k) match and performance bonus. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or other protected category.
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