Customer Success Manager

Company Description

Verizon Digital Media Services brings together world-class technology to prepare, deliver and display content — so users can watch and enjoy on their terms. The purpose of our platform is simple. It delivers next-generation digital experiences for today’s demanding users, whether it be their favorite TV shows, catching up with friends via social media or shopping for the latest gadgets. Built on top of one of the world’s largest networks, our platform easily handles your users’ appetite for instant, secure and always-on media, anytime, anywhere.

Verizon Digital Media Services' Oath in Three Words: Personalized video experiences

Job Description

Responsibilities:

  • Manage current accounts identified by management in verticals including Internet retail, emerging technologies, online video, and small to medium enterprise.

  • Identify key client business and technical issues and/or industry/market developments that help to define client needs

  • Maintain the day to day relationships with our clients, ensuring satisfaction while maximizing revenue opportunities through awareness of product offerings.

  • Responsible for the retention of revenue within accounts and consistent high touch account management with current client base

  • Provides advisory through end-to-end implementation management services, applying an understanding of the client defining their needs

  • Identify and seize cross and up-sell opportunities for new products and services to existing clients

  • Be the point person for client communication and contribute directly to the results of the Sales team

  • Serve as the primary point of contact to existing clients on issues regarding contract terms, new functionality requirements, assisting with CDN implementation/strategy, announcing/promoting new services/features, and managing various questions regarding accounts

  • Provide assistance to customers in navigating and configuring their customer portal as needed

  • Produce Pipeline and Forecast reports as needed for the sales management team

Qualifications

Minimum Qualifications: 

  • 3+ years of B2B account management experience in a technical or internet environment

  • Strong customer orientation – promoting customer satisfaction, resolution and loyalty

  • Outstanding computer skills, highly proficient with Word, Excel, G suite and various web applications

  • Highly motivated, self-driven, and ambitious to drive sales and revenue for the company

  • Possess excellent communication skills – written, verbal, presentation and interpersonal

  • Responsible, self-directed, forward thinker who knows what needs to be done and operates with urgency, focus, discipline and minimal supervision

  • Highly organized and able to multi-task in an extremely fast paced, energetic, enterprise environmeny

Preferred Qualifications: 

  • BA/BS degree 
  • Salesforce.com experience
  • Strong knowledge of Internet and security concepts and demonstrate the ability to discuss them with intelligence and conviction

Additional Information

About Oath: 

Oath, a subsidiary of Verizon, is a values-led company committed to building brands people love. We reach over one billion people around the world with a dynamic house of 50+ media and technology brands. A global leader in digital and mobile, Oath is shaping the future of media.


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