Account Manager- Video/Brand Team

Company Description

AOL is a media technology company with a mission to connect consumers and creators through open marketplaces. AOL uses data to disrupt content production, distribution and monetisation. We connect publishers with advertisers across our global, programmatic platforms, tapping into Microsoft inventory and original content brands like TechCrunch, The Huffington Post and MAKERS which reach over 500 million monthly global consumers. Within our mobile advertising network alone, we have a reach of roughly 800 million users. A subsidiary of Verizon, AOL is shaping the digital future.


Job Description

Responsible for the day to day management of customers across AOL’s owned and operated sites, AOL’s network businesses Advertising.com, ONE:Display and AolOn and Microsoft Advertising properties MSN, Outlook Xbox, Skype, Mobile. Extracting the highest value possible from the portfolio of booked campaigns whilst delivering against customer objectives. The role owner will provide the highest levels of customer service resulting in the flawless execution of their campaigns against the critical success factors of the client. This role requires a high degree of customer focus, standards of communication, numerical analysis and multi-tasking.

Key Role Accountabilities:

Developing and maintaining excellent customer relations, acting as a point of contact for existing customers both direct and via media agencies and agency trading desks.

Media forecasting, budget management, planning, booking and reconciling of digital media campaigns

Overseeing campaign trafficking and delivery for your clients.

Ongoing Campaign Management for live campaigns – ensuring campaigns are meeting contractual obligations; reviewing campaign performance metrics mid-flight and making optimisation recommendations to the customer in partnership with sales reps; Acting as first point of contact for any troubleshooting – resolving tier 1 issues and escalating tier 2 issues to the appropriate internal contact.

Providing mid and post campaign customer service encompassing reporting, analysis and insights, recommendations for resell/up sell based on customer needs, presenting this back to the client.

Qualifications

Working with the internal account team to identify opportunities with existing and potential clients. Assisting with RFPs where appropriate.

A degree or equivalent professional experience

Previous experience working in a client facing role in a fast paced environment with frequent pressure to prioritise work and meet deadlines.

Excellent attention to detail

Proven track record in report extraction & analysis

Excellent interpersonal and communication skills

Intermediate level Excel & Powerpoint

Intrigued by the digital industry and willingness to learn, understanding of programmatic landscape preferable

Ability to work within a team environment as well as independently

Additional Information

Aol is proud to be an equal opportunity workplace. Aol employees are rewarded competitively and are entitled to a wide range of benefits that encourage a positive lifestyle. Our recruitment team will always welcome any conversations about flexible working requirements.

We do not accept resumes from placement agencies, headhunters or other suppliers that have not signed a formal agreement with you.



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