Success Operations Associate

About Andela

Andela is a network of technology leaders dedicated to advancing human potential. We help companies build high-performing distributed engineering teams by investing in Africa’s most talented software developers. Based in NYC, SF, Lagos, Nairobi, and Kampala, Andela is catalyzing the growth of tech ecosystems across the African continent while solving the global technical talent shortage.

The Success Operations Associate is responsible for supporting the day to day operations of the Success Department. The individual has the ability to find quick and clever ways to overcome challenges and can exercise good judgement in a variety of situations. They will report directly to the Success Operations Manager and work collaboratively with various members of the Success Team and various departments at Andela  to ensure maximum support for the Developers and the team.

Key Responsibilities:

  • Employee Onboarding
    • Coordination of all activities related to onboarding new employees joining the team
    • Ensuring all Developers are well onboarded as they transition from the different stages of the Andela Fellowship
    • Creation and maintenance of onboarding materials
  • Team and Developer Support
    • Manage ad hoc requests from team and Developers
    • Work closely with Country Ops teams to ensure maximum support for all requests from Success
    • Manage helpdesk
    • Manage requests for Success Ops on slack, emails and liaise with the relevant team members to execute/action
    • Ensure our systems have the most accurate data
    • Liaise with relevant teams to resolve system related issues
  • Developer Progression Support
    • Support scheduling of assessments
    • Support activities related to Developer progression e.g updating relevant systems
  • Document Management
    • Team Drive management
    • Ensuring all Policy documents are up to date
    • Intranet management
  • Success events support e.g Offsites, team lunches/dinners

 


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