Project Manager, Amplify ELA

Amplify is re-imagining the way teachers teach and students learn. We enable teachers to manage whole classrooms and, at the same time, empower them to offer more personalized instruction, so that students become more active, engaged learners.

Description

Amplify is re-imagining the way teachers teach and students learn. We enable teachers to manage whole classrooms and, at the same time, empower them to offer more personalized instruction, so that students become more active, engaged learners.

Our customer implementation team members are client oriented and tech-savvy. They have a "can-do" attitude, embrace change, enjoy a fast-paced working environment and have a keen sense of urgency.

The Project Manager will lead customer implementations of the Amplify ELA product. Amplify ELA engages today’s digital natives with an interactive core curriculum that brings complex texts to life and inspires students to read more deeply, write more vividly and think more critically.

Responsibilities:

  • Ensure the smooth and successful launch of Amplify ELA sites ( some travel required )
  • Support the closure of sales opportunities for Amplify ELA (e.g., support sales representatives calls with districts as needed)
  • Create implementation plans and manage their execution while maintaining day-to-day knowledge of the implementation project status
  • Work with Amplify staff and district/school personnel to define project priorities, and success criteria and effectively manage priorities to ensure onboarding and launch success
  • Determine order and priority of issues; alert appropriate contacts, provide immediate feedback to district/school personnel and Amplify staff and follow up to ensure proper action was taken
  • Direct the activities of district IT personnel, school personnel, Amplify on-site staff and customer support staff through the implementation and onboarding process
  • Manage communications with 3rd party providers, Amplify staff, and district/school IT staff to ensure the their network, wireless infrastructure and technology setup will support Amplify technologies
  • Raise risks and alert stakeholders and executives of launch readiness blocks encountered during onboarding and/or post launch high priority issues. Monitor troubleshooting of priority issues and help to implement solutions or workarounds
  • Post-launch compile customer launch issues and other details to determine stability of customer implementation
  • Establish check points with the customer to communicate project updates, progress towards strategic goals, new product developments, as well as product user progress and performance. (Post Launch, middle of year and end of year reviews)
  • Leverage project tracking tools and processes for consistency and efficiency of implementations

  • Work alongside other Project Managers by identifying and sharing best practices and developing/ improving project tracking tools and processes

Basic Qualifications:

  • Minimum 2 years of experience in the field of education technology, implementation project management, and customer service
  • Bachelor’s degree in business preferred; equivalent combination of education and work experience, comparable work experience
  • Project management skills, with a proven track record
  • Ability to successfully organize, prioritize and manage multiple projects in a deadline-driven environment while keeping calm under pressure
  • Monitors activity, progress, and time related to project development using a project planning tool.
  • Previous customer service, account management or project coordinator experience
  • Has managed resources of at least 3+ for projects lasting over 6 months
  • Impeccable customer service delivery, with a proven track record
  • Strong written, oral and presentation skills (for both internal and customer-facing meetings) with the ability to present information clearly and enthusiastically.
  • Consistently detail oriented and highly organized while also able to see the big picture
  • Ability to travel as required

Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.


Back to top