Contract Professional Development Operations Coordinator

    • Flexible / Remote

A pioneer in K-12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our captivating core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products turn data into practical instructional support to help students at every skill level build a strong foundation in early reading and math. Our programs provide teachers with powerful tools that help them understand and respond to the needs of all their students. Today, Amplify serves five million students in all 50 states.
A pioneer in K-12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our captivating core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products turn data into practical instructional support to help students at every skill level build a strong foundation in early reading and math. Our programs provide teachers with powerful tools that help them understand and respond to the needs of all their students. Today, Amplify serves five million students in all 50 states.

Join passionate colleagues on a fast-growing team that is focused on extending the reach of our Professional Services to meeting educators' needs across the country and to impact the students they serve. The Professional Development Operations Consultant position will focus on two key areas: scheduling of Professional Development and supporting the Professional Development Operations Managers with progress monitoring related to customer onboarding. Members of the Professional Development Operations team are an integral part of the overall success of the Amplify Team and the success of our schools.

Responsibilities of the PD Operations Consultant:

  • Coordinate Amplify Professional Development (PD), executing processes to support the initial preparation, scheduling, updating, delivery and execution of services
  • Proficiently and professionally address various PD scheduling needs, including gathering event logistics, reaching out to the proper internal team members to identify session details, and escalating gaps to the PD Operations Manager in a timely manner
  • Regularly update and maintain customer and event information within a Salesforce aligned to established SLA's
  • Use Salesforce and other systems to report status of remaining Professional Development (PD) to be scheduled and communicate with stakeholders
  • Dynamic use of Salesforce to move through scheduling sessions quickly but with an eye toward detail
  • Internalize the operational processes in order to apply to PD scheduling
  • Apply a customer focus when scheduling while maintaining an eye toward the business needs


Basic Qualifications of the PD Operations Manager :

  • At least one year experience utilizing Salesforce and internal business systems to maintain and share data
  • Demonstrated proficiency with analyzing data from multiple internal business systems
  • Strong understanding of business processes and workflows
  • Experience managing several multi-pronged projects simultaneously
  • Experience in a multi-faceted customer service organization
  • Proficient in Google Suite and Microsoft Office Applications with a strong proficiency in Excel
  • Strong administrative and communication skills
  • Experience and proficient in working collaboratively across teams

Preferred Qualifications of the PD Operations Manager:

  • Degree in Education
  • Can easily work collaboratively and independently with an eye toward detail
  • Ability to proactively detect problems; think analytically and independently solve them
  • Ability to enthusiastically function within a fast-paced, entrepreneurial service and support culture
  • Teaching experience
  • Client management and partnership experience

We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.

Amplify Education, Inc. is an E-Verify participant.

Amplify is a new kind of educational company, dedicated to reimagining the K-12 learning process through the creation of digital products and services that empower teachers, students, and parents.

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