Sr Operations Program Manager

Job Description
The Amazon Devices team designs and engineers customer-obsessed consumer electronics, including the best-selling Kindle, Kindle Fire Tablets, Amazon Fire TV, Amazon Dash, and Amazon Echo. What will you help us create?

The Role:

The Operations group is looking for an individual who wants to work on a business that is growing at a rapid pace. We are a critical part of the hardware development process. We ensure successful fulfillment for product launches and ongoing support, grow the capabilities of our current systems to meet our needs, and drive continuous improvement for the company.

As a Principal Operations Program Manager, you will engage with an experienced cross-disciplinary staff to conceive, design and develop innovative consumer products. You must be responsive, flexible and able to succeed within an open collaborative peer environment. In this role, you will:

  • Demonstrate ability to manage multiple complex projects - work prioritization, planning and task delegation
  • Manage inventory health by ensuring efficient inventory flow globally. Involves determining and executing exit strategies for unproductive inventory, and analyzing inventory position
  • Improve visibility of inventory systems by designing appropriate reporting and communicate our in-stock plan to partners in finance, supply chain and customer service
  • Own & drive the technical roadmap for in stock management metrics
  • Integrate strong and clear analysis and business rationale into sound decision making
  • Work with cross functional IT teams to further automate key processes
  • Travel as required

Basic Qualifications

  • Bachelor’s degree in Business, Engineering or a Supply Chain/Operations discipline
  • 7+ years of experience in supply chain, logistics or inventory management for a hardware device company
  • 7+ years of experience managing cross-functional projects and programs with tight deadlines
  • Strong data extraction, analytical and problem solving skills; ability to work with large, complex data sets and familiarity with statistics or other analytical techniques; Excel skills are required

Preferred Qualifications

  • Advanced degrees in Operations Management, Mathematics/Engineering, or an MBA with a quantitative focus
  • Proven ability to influence others, facilitate agreement among stakeholders with different interests
  • Excellent written and verbal communication skills, building relationships
  • Technical aptitude and familiarity with the design and utilization of complex systems
  • Proven track record of complex and creative problem solving and the desire to create and build new processes
  • Advanced knowledge of SQL, Excel, and Access
  • Data mining and statistical analysis skills with experience with creating and using data repositories to create a clear picture of in-stock position
  • Excellent business judgment, strong written and oral communication skills, and a practical, common sense approach to getting things done

Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.


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Meet Some of Amazon Lab126's Employees

Guneet S.

Senior Manager, Hardware Reliability Engineering

Guneet leads the Hardware Reliability Development Team that works on the Kindle, Fire, and Amazon Echo family of products. Guneet's team plays an essential role in making products like Fire tablets robust and reliable so customers can use them for years.

Cicie W.

Technical Program Manager, Device Software

Cicie oversees the Software Development and Quality Assurance Teams to support products using the Fire operating system. She specifically handles product battery life and thermal mitigation strategies.


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