Senior Industrial Design Researcher

Job Description
Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV and Amazon Echo. What will you help us create?

The Role:

The Design Research charter is to advance our design and product development teams’ understanding and insight re: the interaction between users and system elements; to bring scientific theory, principles, data and methods into the design practice in order to optimize human well-being, enjoyment and overall system performance in everything we do. Design Researchers (DRs) employ a variety of disciplines including human factors design, concept testing, usability testing, and user research to obtain measurable feedback re: the design of Amazon’s digital products. By doing so they generate valuable insights that lead to the development of more innovative, intuitive and compelling user experiences. DRs are expected to work collaboratively with teams and management, to take responsibility for initiating peer reviews of work and make time to give feedback on others’ deliverables when requested, and to regularly look outward to identify opportunities for improvement and to incorporate advancements in research methods and tools.

The Senior Design Researcher role is responsible for defining and evaluating the customer experience for our products from the Industrial Design perspective. You will work closely with the designers, so along with your design research experience your experience as a designer, or working with designers, is required. You will work with the design team to help create and evaluate concepts by prioritizing research questions based on analysis of current knowledge, project goals, and identified risks. You will identify the best methods with consideration for timeline and resources, and you should be able to take a creative and nimble approach while weighing potential impact to data quality. You will need to understand the importance of ensuring conclusions from Design Research are reliably and adequately supported by evidence. Your data analysis will determine key findings and recommendations and when required may point to the need for additional data. You will run a broad range of research programs to help align design and experience with user needs. These programs will range in scope from large contextual investigations to focused technology evaluations. You will be expected to work on multiple or overlapping projects that could require challenging methodologies, often in multiple or international locations, and often working with outside suppliers of research.

The ideal candidate will have excellent communication skills and the ability to translate data and findings into compelling written presentations and useful design inspiration. You will also act as a liaison to the Product Management, Digital User Experience, and Marketing groups in order to collaborate and coordinate our design research with the research other groups are doing. The goal is to leverage ours and other group’s findings in combining design research, traditional market research, and business requirements into defining compelling and successful digital hardware product experiences.

Basic Qualifications

  • Bachelor’s degree in design, ergonomics, social science, or related field
  • 7+ years experience as a dedicated design researcher

Preferred Qualifications

  • Strong foundation in design research methodology
  • Broad knowledge of design research tools as well as proven experience building programs using the appropriate combination of tools
  • Experience as a designer, preferably industrial design
  • Experience in Human Factor/Ergonomic design and test methodologies
  • Proficiency with Adobe products – Illustrator, Photoshop, InDesign
  • Exceptional presentation, communication and collaboration skills including proficiency in Microsoft Office products Power Point and Word

Lab126 is part of the Amazon.com, Inc. group of companies and is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

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Meet Some of Amazon Lab126's Employees

Guneet S.

Senior Manager, Hardware Reliability Engineering

Guneet leads the Hardware Reliability Development Team that works on the Kindle, Fire, and Amazon Echo family of products. Guneet's team plays an essential role in making products like Fire tablets robust and reliable so customers can use them for years.

Cicie W.

Technical Program Manager, Device Software

Cicie oversees the Software Development and Quality Assurance Teams to support products using the Fire operating system. She specifically handles product battery life and thermal mitigation strategies.


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