Program Manager: Beta and Trials

Job Description

The Amazon Devices team designs and engineers high-profile consumer electronics, including the best-selling Kindle family of products. We have also produced groundbreaking devices like Fire tablets, Fire TV, Amazon Dash, and Amazon Echo. What will you help us create?

Are you an advocate for customer feedback? Do you have program management experience working with customers or industry partners? Would you like to work alongside some of the most customer obsessed people you’ll ever meet?

The Fire beta and trials team needs an experienced program manager to help us build and execute programs to validate the customer experience during the product development cycle. You will work with end users and a wide variety of internal teams to develop the strategy and execute the program to confirm that, from a customer perspective, we're ready to launch. You'll be a “hands on” contributor to support and troubleshoot issues, resolve problems and keep the feedback flowing. Along the way you’ll need to identify opportunity for improvements and put processes and tools in place to support continual efficiency gains. You will be required to track, communicate status on and independently drive issues to resolution. Cross-team coordination, project management and an ability to learn and understand new technology are essential.

This position demands an ability to prioritize and multi task. The ideal candidate will have experience with program management and software testing and be excited to influence the customer experience of new products. They will also have great people skills, experience working with others around the globe and be willing and able to ‘roll their sleeves up’ and dig into problems when needed.

Basic Qualifications

  • Bachelor’s Degree or 4+years equivalent work experience
  • 3+ years of relevant work experience in program management in software development
  • 3+ years of experience building processes, project management, and schedules

Preferred Qualifications

  • Bachelor’s degree in computer science, engineering or a related technical discipline
  • Superior Microsoft Office and Sharepoint skills such as macros, VBA and workflows.
  • Familiarity with using, debugging and troubleshooting devices and gadgets.
  • Proven ability to communicate with technical and non-technical stakeholders at all levels of responsibility Be able to handle sensitive information and keep it confidential
  • Proven ability to communicate with technical and non-technical stakeholders at all levels of responsibility Be able to handle sensitive information and keep it confidential
  • Possesses excellent business judgment, strong written and oral communication skills, and a practical, common sense approach to getting things done.
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation

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Guneet leads the Hardware Reliability Development Team that works on the Kindle, Fire, and Amazon Echo family of products. Guneet's team plays an essential role in making products like Fire tablets robust and reliable so customers can use them for years.

Cicie W.

Technical Program Manager, Device Software

Cicie oversees the Software Development and Quality Assurance Teams to support products using the Fire operating system. She specifically handles product battery life and thermal mitigation strategies.

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