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Amazon

UX Researcher, Home Innovation Team (Seattle)

Remote

DESCRIPTION

The Home Innovation Team (HIT) is on a mission to help customers navigate through the most complex and personal purchase decisions they can make that of home furnishings and decor. We are looking for a UX Researcher to investigate existing experiences and inspire new ideas in areas like 3D visualization, style recommendations, and interior design to help us raise the bar on our experiences and our customer's shopping journey. Consider this - have you ever shopped for furniture or decor? How many trips to the store or online sites it took to figure things out? How often did you know the exact words to describe what you were looking for? If you've ever experienced moments like these, you know how hard it is to find what you need or like and then decide if it fits your unique needs. Today's home shopping experience often either requires spending a lot of time and energy to find just the right thing or settle for whatever is available, and then spending even more time to return the product if you discover at home that it does not work for you. We are building the technology and experiences to eliminate these problems and make shopping more enjoyable.

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Partnering with a group of seasoned UX designers, researchers, product managers and engineers that are on the front-line of innovations like machine learning and 3D visualization, you'll be a part of molding the future of retail shopping. Teams will look to you to help provide insights to inform them on how to meet the current and emerging needs of customers and create more informed and confident purchasing decisions. You'll also be part of growing our research practice, as we scale our current methodologies and thinking to support other lifestyle purchases, such as Pet Parenting and Customizable products. As with every project within Amazon, we work backwards from our customer's needs and the challenges they have. Our team tackles some of the toughest problems in retail to:
  • Remove stress and ease decision making for complex and nuanced purchases like large furniture items
  • Inspire our customers with beautiful experiences and help them find relevant products.
  • Provide expert advice and information to help guide our customers in their decision making process.
  • Get customers to the products they want faster by improving the ways to search and browse in shopping.
  • Develop personalized experiences and intelligently help customers find useful products that match their preferences and styles.
  • Help customers learn, develop, and refine their personal style to improve and customize their shopping experience.
Key responsibilities will include:
  • Be part of growing the team's research capabilities to measure customer experience across global, product, and interaction levels
  • Work with multi-disciplinary product teams to understand and define open questions, hypotheses, and success metrics to shape research
  • Define and execute research methods appropriate to the questions at hand, which can range across user testing, surveys, interviews, AB tests, and secondary research
  • Provide insights and thought leadership to product teams and the broader organization to inspire innovations and help guide teams on how to address top customer and business needs
  • Educate the organization on methods, insights, and opportunities revealed by your own work and that of others to increase shared understanding of research across the Home Innovation Team and Amazon
  • Bring new ideas and expertise to help continue raising the quality of research across the team
The ideal candidate for this position is customer-obsessed, detail-oriented, familiar working with technical teams and able to handle multiple projects at a time in a fast-paced environment. The most successful members of our team are also capable of working through a high degree of ambiguity, eager to learn, and thrive in a resource-constrained environment.

BASIC QUALIFICATIONS

  • 5+ years of experience contributing to the design of successful digital products and services, with a portfolio demonstrating past work experience, deliverables, and the ability to extract actionable insights from data that illustrates how your research contributed to this success.
  • Broad experience designing and running quantitative studies
  • Bachelor's degree in Customer Research, Statistics, or a related field of study, or commensurate professional experience


PREFERRED QUALIFICATIONS

  • Excellent communications skills with evidence of conveying complex concepts clearly and persuasively to a variety of audiences
  • Experience researching and developing experiences for global markets
  • Demonstrated creativity for selecting the a mix of research methods to provide actionable insights and the capacity to invent new methods when the resources do not exist
  • Familiarity with survey creation and analysis
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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Job ID: Amazon-1312595
Employment Type: Other

This job is no longer available.

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